Onboarding Lead

Onboarding Lead About AirGarage AirGarage is on a mission to bring real estate online, starting with parking. We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more. By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That’s why national real‑estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities. AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners’ assets for the first time. We’re investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they’ve never had before. Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online. We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking. We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more. Want to learn more about AirGarage and the problem we're tackling? Check out these podcasts: https://www.youtube.com/watch?v=AU0NkDK51E4 https://youtu.be/_8aM6NQHYiE?si=p5WIujBWUA1sG-b7 THE ROLE 👋 The Onboarding Lead will own the end-to-end onboarding experience for new AirGarage partners. From the moment a deal closes through the go live date, this role is responsible for orchestrating a smooth, world-class transition to AirGarage’s platform. You will be the main point of contact for all stakeholders—property owners, tenants, internal teams, and vendors—ensuring that each new location goes live successfully, with a high-quality experience that builds trust and sets the foundation for long-term success. This is a highly cross-functional role that sits at the intersection of sales, operations, hardware, and partner success, requiring meticulous organization, excellent communication skills, and a deep commitment to delivering an exceptional partner experience. WHAT YOU WILL DO 🧠 Own the Launch Process for New Properties: - Act as the primary owner of each new locations onboarding, from the moment a deal is closed to one week post-launch. - Develop and execute detailed onboarding plans tailored to each property. - Coordinate across hardware, permitting, compliance, and central ops teams to ensure all launch dependencies are met. Be the Point of Contact for Partners and Stakeholders: - Serve as the main liaison for property owners, tenants, and other stakeholders throughout the onboarding process. - Proactively manage communications and set clear expectations around timelines and deliverables. - Build strong, trust-based relationships with partners by providing timely updates, solving issues quickly, and anticipating needs. Drive Internal Execution and Accountability: - Ensure that all internal teams involved in onboarding are aligned and working toward the same goals. - Surface blockers, escalate issues, and solve problems in real time to keep projects on track. - Implement and refine playbooks to improve onboa ... (truncated, view full listing at source)