Team Lead Business Support

Team Lead Business Support Build with us Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind. We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver. If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you. Your impact As our Team Lead for Business Support in Lisbon, you will be the driving force behind our late-shift operations. Mollie is growing fast, and our customers need high-quality support beyond standard business hours. You’ll step in to lead, mentor, and scale a growing team of specialists, ensuring our service remains seamless and high-standard as we extend our reach across Europe. This isn’t just about maintaining the status quo; it’s about building. You will collaborate closely with our Netherlands-based teams to improve processes, solve complex problems, and foster a creative, international environment in our Portugal hub. You’ll have the autonomy to shape how we work after 5:00 PM Lisbon time, making a direct impact on our mission to eliminate financial bureaucracy for every merchant we serve. What you'll ship - Lead and mentor the Business Support team during late shifts (12:00 PM – 9:00 PM), ensuring consistent, high-standard customer service. - Drive the growth of our Lisbon operations, scaling the team from its initial stages to a high-performing unit. - Optimize evening workflows and collaboration with international teams to improve overall service delivery and process efficiency. - Analyze team performance data to build and implement creative solutions for complex support challenges. - Maintain rigorous oversight of KPIs and SLAs to ensure our support remains reliable and responsive during extended hours. What you'll bring - 1-3 years of experience in a management or leadership role within a fast-paced environment, ideally in fintech or payments. - A proven track record of managing performance through KPIs and SLAs while maintaining high team engagement. - Strong operational background with the ability to analyze data and translate it into actionable business solutions. - Excellent communication skills, with the ability to manage expectations across both internal team members and external stakeholders. - Fluency in English and a proactive, problem-solving mindset that thrives in a rapidly changing landscape. Grow your way At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step. No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way. Unlock your full potential and join us to eliminate financial bureaucracy If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below. Want a peek behind the scenes? Check out what life at Mollie https://jobs.mollie.com is really like. AI at M ... (truncated, view full listing at source)