Storage Cloud Engineer, Aladdin Engineering, Associate

About this role Team Overview This position requires hands on knowledge of Storage Technologies – NAS, SAN, Backup Infra & Cloud platforms. Should have a basic knowledge of industry Storage Hardware types and interoperability.  Person in this role must be able to work with other platform engineers in their team location & global locations. The global APG Platform Storage team is a sizable team of over 18 individuals located in three different regions that support a highly available Storage environment hosted on prem & on cloud. We are looking for a Storage Cloud Engineer who can work with the global team to support and manage Storage products & Services hosted on cloud and on-prem environments. The team operates in a 24x7 model with Singapore covering 2 shifts Monday through Sunday, and Delaware covering 1 shift on Mondays to Sundays. Staff work a 5-day week, and some off hour project work required. In business-as-usual work, this position focuses on Cloud Migrations, Storage Operations, setting up new Standard Procedures, Documentations & Knowledge Transfer including Monitoring, Troubleshooting & Performance Analysis. Role Responsibilities Successful performance in this role requires an individual be able to perform these duties above a satisfactory level. The following requirements are representative of the knowledge, skill and competencies required. Support system operations between cloud and on-premises IT STORAGE Infrastructure Administer and support operations related services and products deploy to AWS and Azure platforms. Review & development of processes & automation (AWX, Ansible) An engineer who adopts an automation first mindset, leverages AI to reduce manual effort, and translates operational data into clear, actionable insights. Apply AI‑driven analytics to infrastructure telemetry (logs, metrics, events) to proactively identify performance, capacity, and cost risks. Working knowledge of AI/AIOps concepts applied to infrastructure operations (alert correlation, prediction, pattern detection). Role may also include day-to-day administration of Storage estate, including monitoring the Storage ticket queues, Storage Provisioning, SAN/NAS connectivity issues, storage hardware and software issues, storage device performance monitoring, storage sizing, storage integration with systems Must have good problem solving, teamwork, communication, and customer service skills. There are no after-hours on call requirements, but the individual should remain flexible for critical situations. Troubleshoot and resolve system issues and provide operations support for bridge calls. Participate in the development and implementation of STORAGE related projects. Creation of standard operating procedures (SOPs) for new implementations and processes. Communication - Work effectively with other Infrastructure groups including the Network, Server & Database teams as well as the Application Development teams Documentation – Document critical processes and procedures to ensure consistency and quality. Put in place Storage procedures and follow Company procedures and processes to ensure that Audit and Regulatory requirements are met. Experience Good knowledge of Storage Technologies – NAS, SAN and Backup Proven experience in Cloud Environments, with a preference for AWS and Azure, though Google Cloud knowledge is also valuable. Hands-on experience using AI tools (e.g., Copilot, internal AI bots, Python-based automation) to automate BAU storage operations such as capacity monitoring, alert triage, reporting, and remediation. Ability to design and improve workflows using tools like Power Automate, Python, REST APIs, or ServiceNow integrations. Familiarity with Storage Technologies such has NetApp, Hitachi, EMC SAN, Veritas NetBackup is desirable. Proficiency in security and performance monitoring and analysis. Conceptual understanding of Server and Networking components. Experience with Kubernetes/containers is des ... (truncated, view full listing at source)