Provider Relations Specialist

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That’s why we empower general dentists with everything they need to make great, clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you. Role The Provider Relations Specialist is a vital member of our team and a key contributor to the success of our provider engagement and support efforts. This role is responsible for delivering exceptional support by managing provider inquiries and interactions across multiple channels, including calls, emails, and web tickets. With a strong focus on communication, issue resolution, and relationship management, the Provider Relations Specialist plays an essential role in maintaining positive provider relationships while ensuring timely, effective support and a high-quality engagement experience. This is a fully remote role and open to candidates based in the United States or Costa Rica. What You’ll Do Provider Support and Engagement: Serve as the primary point of contact for GTM, providers and patients addressing their inquiries and concerns. Handle GTM, provider and patient interactions, including calls, emails, and web tickets, in a professional and helpful manner Perform Case Sweep on each interaction to drive case submissions and approvals Build and maintain positive relationships with providers to ensure their satisfaction and engagement Call, Email, and Web Ticket Management: Efficiently manage and respond to GTM,provider and patient calls and emails Ensure accurate and timely resolution of provider issues and inquiries Document all interactions and maintain comprehensive records Go-To-Market (GTM) Support Collaborate with the GTM team to provide support for go-to-market initiatives Assist in coordinating and facilitating provider communication related to GTM activities Ensure providers are well-informed about GTM strategies and offerings Issue Resolution: Investigate and resolve provider issues and concerns promptly and effectively Collaborate with internal teams to find solutions to complex problems Document and analyze issues to identify trends and opportunities for process improvement Task Management: Handle MFA, Lab, Kraken TPMX requests, Case Audits, Account Onboarding and other Support Tasks, These tasks will be routed through Salesforce Omnichannel and will have dedicated time scheduled each day to work these tasks What You’ll Need Proven experience in provider relations, customer service, or a related role Strong interpersonal and communication skills Proficiency in handling calls, emails, and web tickets Excellent problem-solving and conflict resolution abilities Detail-oriented with strong organizational skills Ability to work collaboratively and adapt to changing business needs The base salary budgeted for this role is $40,000 - $45,000. Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes equity, benefits, and other perks. To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, experience level, skillset, and balancing internal equity relative to our other employees. We include equity in our compensation packages because we believe our employees should have the option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth. We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors. Values Ca ... (truncated, view full listing at source)