Senior Manager, Solutions Engineering UKI

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Work Location: London Cloudflare’s Solutions Engineering (SE) function is responsible for collaborating with clients from early-stage ideation through to planning for production. Being much more than an expert solely in Cloudflare’s services, our Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the art-of-the possible (and sometimes being willing to put aside preconceptions on the impossible!). What you’ll do As a Solutions Engineering Manager, you set the cadence of the team’s communication, collaboration and culture. Supporting the personalised individual development plan for each team member, you will coach our UK Ireland SE colleagues to excel across the sales and technical disciplines necessary to support a successful team. You will also work closely with our public sector clients by shadowing and improving your team’s technical expertise to help develop good practice and ensure a high standard of customer success. Responsible for the hiring, on-boarding, enablement and technical pre-sales performance of the Public Sector Solutions Engineering team, you will be the focal point for coordinating the team’s resources to have the greatest customer impact and to help provide guidance when specific assistance is required or to escalate early and to engage the correct resources at the right time. For this role, our Solutions Engineering team members focus on large clients for whom we are able to develop deep understanding and partnership to collaborate with. Building on a track-record of success such as that demonstrated with recent projects with the NCSC (https://www.ncsc.gov.uk/news/ncsc-new-pdns-partnership), this role has an emphasis on supporting our clients in both local and central government, blue light services and defence. Previous experience in supporting the public sector is beneficial, however not mandatory. To aid your team, you will work closely with cross-functional teams at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organisation as you seek out and advise your team on how to create scalable solutions for your customer’s needs. Who we are The problems that our clients face are both diverse and unique - which is reflected in ... (truncated, view full listing at source)