Technology Communications Specialist

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Delivering a substantial share of peak-time Internet traffic requires a close partnership with Internet Service Providers (ISPs) to maintain efficient and cost-effective content distribution. This partnership is facilitated through Open Connect , our purpose-built content delivery network . The Open Connect Partnerships and Planning team collaborates closely with our global network of ISPs and infrastructure partners to design and build efficient, effective, scalable, and resilient interconnection and network deployment strategies that enable the delivery of a high-quality Netflix streaming experience. This new role on the Open Connect Partner Enablement team will work cross-functionally to enable high-quality and consistent messaging and themes across all of our internal, public, and partner-facing collateral. Key Responsibilities: In this role, you will work closely with globally-distributed partners and stakeholders, including partner and vendor-facing teams within Open Connect and key cross-functional teams, including: Open Connect Engineering and NetEng teams Global Affairs Legal Data Science and Engineering / Data Insights Product and Technology, Partner Marketing / Business Development, and other relevant Netflix Comms teams You will own all aspects of ISP partner communications, including: Open Connect public website: https://openconnect.netflix.com/en/ Open Connect partner help center: https://openconnect.zendesk.com/hc/en-us Shared presentations e.g. Partner Onboarding, Network Reviews Educational materials (presented at webinars or conferences) and internal-facing educational materials Open Connect Newsletters, internal and external Email communications e.g. internal templates, new feature announcements Internal resources - FAQs and messaging for partner-facing teams New material TBD To accomplish this work, you will: Manage and own the relationships with your key partners and stakeholders Work with cross-functional partners to align messaging and stakeholder communication Serve as an Open Connect technical and strategic subject matter expert Drive the development of proactive collateral for new and evolving content-driven formats — including Live, Podcasts, and other emerging experiences Own the development and operational management of messaging documents and drive cross-functional alignment to ensure consistent, strategic narratives Leverage AI strategies where possible Requirements 7+ years of relevant experience Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives Exceptional collaboration, partnership, presentation, and influencing skills Strong technical and business judgment; comfortable navigating ambiguity and solving complex problems Strong organizational and project management skills Experience or educational background in internet technology concepts relevant to ISPs, such as routing (IGP/BGP), network and traffic management, network interconnection, server hardware/software, and data center operations Willingness to work across time zones as needed to collaborate with our global teams and support our ISP partners You are curious, mature, and ego-free. You welcome constructive feedback and can constructively give it as well. Please provide characteristic writing samples (or pointers to your work). Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your ... (truncated, view full listing at source)