Merchant Services Specialist, New Verticals

About the Team The New Verticals team is part of DoorDash’s new exciting initiatives. As DoorDash grows to be a market leader in on-demand restaurant delivery, the opportunity is clear for new horizons and new products to expand this leadership. New Verticals Grocery and Retail is at the forefront of the logistical response to the COVID-19 pandemic, and this team is on the cutting edge of this new product. Our catalog launch and catalog update experts will be shaping and informing the process of building and maintaining inventory catalogs for some of our most valued grocery and retail partners as they expand their footprint in this new offering across the country. Our onboarding experts will ensure that the Non-Rx merchants are being onboarded with the correct features and have specific support on the Mx Services team. With this team, you’ll work with gift shops, florists, grocers, liquor stores, and many different retailers! About the Role The New Verticals team is divided into 3 sub teams. On the Catalog Launch and Catalog Updates team, you will be working with large amounts of inventory data provided by our new grocery and convenience partners to best prepare them for launch on the platform or updating their current catalog. You will own and collaborate on catalog building, updating, and process development + improvement.. You’ll become an expert in our Grocery product taxonomy and how to make a large amount of inventory data fit with our pre-existing layout to make shopping convenient and fun for DoorDash Consumers. On the Onboarding team, you will be working with these new merchants and ensure that their onboarding experience is as smooth as possible. You will onboard stores on a specific user intelligence and apply the correct settings to a store so they can be on our platform. You will also interact with Merchants to provide white glove service and create a strong relationship with our New Verticals Merchants when it comes to menu, pictures or tablets. You’re excited about this opportunity because you will… Work directly with one of DoorDash’s newest and most exciting products Build and shape what success will look like for the New verticals Specialist role Give input and improvement suggestions to multiple new and developing processes Help scope plans for other New Verticals soon to come to the team and the company We’re excited about you because… You’re self-sufficient and self-motivated; you thrive as an independent contributor but also appreciate the input and collaboration that a team setting offers. You love projects and enjoy seeing something through start to finish and owning every aspect of it along the way You have a strong understanding of Google Sheets/Excel formulas and like finding ways to simplify working with large amounts of data You want to work cross-functionally with other employees and teams that you may not have worked with before You have a strong commitment to building and supporting a trusting team culture; relying on your teammates for help and guidance, and providing insight when they need it, is your strong suit Applications for this position are accepted on an ongoing basis Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location ... (truncated, view full listing at source)