Senior Employee Success People Advisor

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ES People Advisor is a member of the Employee Success People Advisors Team based in India and provides ES operational support to employees across the APAC, AMER, EMEA & Japan  region. This role reports to the Manager, APAC ES People Services and is the first point of contact for all employees who require HR support. Therefore, this role is critical to ensuring the success of our employees at salesforce. Our focus is building and delivering an amazing experience for our employees using our own trusted Customer Success Platform. We are looking for a candidate with a thirst for learning, strong organisational skills and high attention to detail. Our ideal candidate enjoys working in a dynamic and high-growth environment and is experienced in supporting a variety of HR disciplines. Responsibilities: The responsibilities of the  Senior ES People Advisor include but are not limited to the following: * Provide superior customer service to employees via our customer portal and emails. * Using our case-management solution assist employees in a timely manner regarding HR queries and issues * Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees * Liaise effectively and collaboratively with other teams to resolve employee queries * Maintain appropriate levels of process, program, and policy knowledge in order to assist Employees * Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience * Participate in global and regional projects to further enhance ES Shared Services processes for a seamless employee experience with positive outlook * Ensure the accuracy of the internal Shared Services Community process documentation * Ensure compliance with audit requirements by completing work correctly and timely * Other duties and project work as require Required skills/experience: * 2 to 4 years of Experience in HR process and programs * Proven problem-solving skills with a passion for AI technology and continuous learning * Experience with Workday HCM or another HRIS desirable * Knowledge of Case Management tool and HR Agentbots * Excellent verbal and written communication skills * Experience working in HR shared services organisation for an established company is ideal * Comfortable with a high-paced environment with competing priorities * Ability to maintain confidentiality in all aspects of job responsibilities * Exceptional time management, organisational, prioritisation and follow-up skills * Work effectively in a team environment * Deep knowledge of Excel, PowerPoint * Proven problem solving skills * Should be a quick learner and comfortable with data Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. ... (truncated, view full listing at source)