Business Operations Manager

The application window is expected to close on: 04/17/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . This is a hybrid role that requires working from the Cisco office three days per week. Meet the team You’ll be joining a high-impact Business Operations team that sits at the center of data, strategy, and execution. The team partners closely with operations, product, engineering, finance, and senior leaderships to drive business performance through data-driven insights, scalable processes, and strong execution. We thrive in a fast-paced environment where curiosity, ownership, and a bias for action are key. You will operate as a high-ownership individual contributor, partnering across teams to identify issues, generate data-driven insights, and drive initiatives through to completion. This role is ideal for someone who enjoys switching between operational program management, analytics, process improvement, and reporting automation, while helping teams move faster and make better decisions. What You’ll Do Develop and maintain clear documentation of processes, RACI frameworks, and operational procedures to support transparency and alignment across teams. Build and maintain data-driven reporting and dashboards using Power BI and Excel to support operational decision-making. Ensure high standards of data accuracy, consistency, and reporting quality across operational reports and dashboards. Write and optimize SQL queries to extract, transform, and analyze data from Snowflake. Automate recurring reporting and workflows using AI tools, Excel macros, or other automation solutions to improve efficiency. Maintain and administer internal CHG sites and operational resources as needed. Program manages operational initiatives, coordinating customers and ensuring work are completed on time while tracking projects, dependencies, and workstreams. Identify operational inefficiencies and implement improvements through automation, reporting enhancements, or process redesign. Support multi-functional teams with ad hoc analysis, reporting, and operational support as business needs arise. Minimum Qualifications Bachelor’s degree in computer science or business or data science with 7 years of experience in Business Operations, Business Analytics, Strategy & Operations, Program Management or similar roles Strong SQL skills with experience querying and analyzing large datasets Experience working with Snowflake or other cloud-based data warehouses Proficiency in Power BI for dashboard creation and reporting Advanced Excel skills, including VBA and macro development Preferred Qualifications Knowledge of Confluence and Jira Strong business insight and can understand and quickly assess multi-functional implications Exceptional attention to detail and ability to navigate complex operational issues Ability to handle multiple projects and priorities in a fast-paced environment with a solid focus on execution and getting things done Experience automating reporting or operational workflows Familiarity with data modeling, ETL processes, or analytics engineering concepts Experience working with multi-functional customers in operations, products, or finance Strong analytical problem solver who can turn messy data into clear insights Ability to balance analytics work with operational execution Pragmatic and focused on getting things done Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our wor ... (truncated, view full listing at source)