Endpoint Engineer

ABOUT THE JOB The ACLU seeks applicants for the full-time position of Endpoint Engineer in the Information Technology Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of four (4) days per week or sixteen (16) days per month. The Information Technology (IT) department provides technology-based services and support for a more than 600-person National staff at our New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico and Durham offices, including staff based in remote locations, and Affiliate offices nationwide that participate in the Affiliate Technology Services program. ACLU IT support staff ensures that business critical services are available to all staff. This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU). WHAT YOU'LL DO Reporting to the Director of Service Desk Operations and End-User Experience , the Endpoint Engineer is responsible for the deployment, configuration, security, and proactive management of end-user computing devices including: desktops, laptops, mobile devices, and peripherals. This role ensures endpoints are secure, compliant, reliable, and optimized to support business operations. YOUR DAY TO DAY Proactively manage, maintain, and provide exceptional and timely technical support for ACLU-issued and Bring-Your-Own-Device (BYOD) endpoint devices across the organization. These include but are not limited to Microsoft Windows, Apple MacOS/iOS/iPadOS, and Android Deploy and manage endpoint management solutions, e.g., Microsoft Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM), Ninja One, JAMF Working with the Infrastructure team, appropriately size, deploy, proactively manage and monitor virtual desktop (VDs), cloud PCs, i.e., Microsoft Azure VD and Microsoft 365 Manage endpoint security tools (MAM, EDR, antivirus, disk encryption, DLP) Configure device policies, profiles, compliance rules, and application deployments Monitor endpoint health, performance, and security posture Implement OS imaging, provisioning, patching, and update strategies Troubleshoot endpoint-related issues escalated from the Service Desk Maintain inventory of devices, software, and licenses Support endpoint lifecycle management (onboarding / enrollment, offboarding, refresh, and secure disposal) Collaborate with Information Security, Infrastructure, Network Operations, and Service Desk teams to ensure operational best practices, coordinated technical service delivery, issue resolutions, and remediation strategies deployment Develop and maintain documentation, standards, and procedures Assist with audits and ensure compliance with company and regulatory requirements FUTURE ACLU'ERS WILL Be committed to advancing the mission of the ACLU Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts WHAT YOU'LL BRING Extensive experience in endpoint administration or desktop engineering Expert knowledge of Windows and MacOS operating platforms including Microsoft Windows 11 and Office 365, MacOS, and Mobile technologies Adept at problem-solving, troubleshooting desktop, cloud PC, and mobile device issues, effectively assisting onsite and remote users to resolve issues, involving other members of technical staff as necessary Excellent and adaptable communication and documentation skills for technical and non-technical audiences Expert knowledge of MDM/MAM tools, i.e., Intune, SCCM, Ninja One, Apple Business Manager Experience sizing, deploying, managing, monitoring Azure Virtual Desktop (AVD) and Microsoft 365 Solid understanding and experience with endpoint security principles and best practices Experienced writing, debugging, and d ... (truncated, view full listing at source)