Senior Technical Account Manager

<div class="content-intro"><h2><strong>About AssemblyAI</strong></h2> <p>AssemblyAI builds the best-in-class Speech AI models powering the next generation of voice applications. Our models serve 600M+ inference calls monthly, process 1M+ hours of audio daily, and power 2 billion+ end-user experiences—from voice agents and meeting assistants to contact centers and medical scribes. Companies like Zoom, Granola, Fireflies, Cluely, and Calabrio rely on AssemblyAI to ship production-ready voice AI.</p> <p>We're at an inflection point in Speech AI. We released Universal-Streaming in mid-2025, and it has quickly earned its place as the model offering the best accuracy-latency-cost tradeoff on the market. Our research team drives these advances and ships with relentless velocity. Since releasing Universal-Streaming, we've already launched <a href="https://www.assemblyai.com/blog/streaming-keyterms-prompting">keyterms prompting feature</a> and <a href="https://www.assemblyai.com/blog/introducing-multilingual-universal-streaming">multilingual support</a>—with more significant improvements on the roadmap.</p> <p>We've raised $115M+ from Accel, Insight Partners, Y Combinator's AI Fund, Patrick and John Collison, Nat Friedman, and Daniel Gross. We're a remote team building one of the next great AI companies—and we're looking for researchers who will shape its future.</p></div><p><strong>About the Role:</strong></p> <p>We’re looking for a Senior Technical Account Manager to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI. You will onboard new customers, help them realize their product vision, and explore leading-edge use cases within voice AI. This requires that you work directly with customers to integrate our voice AI models directly into current and future product features. You will use your technical expertise to plan and execute on our customers’ overall needs within voice AI, helping them choose the right plans, models, and use cases.</p> <p>As part of our Go to Market Team (GTM) team, you’ll collaborate with Sales, Support, Engineering, Research, and Product to ensure customers get the most out of our products. You’re goal is to use customer feedback to drive our product roadmap. Your creativity and problem-solving skills will be key in finding unique solutions for each customer’s needs. Additionally, you will play a pivotal role in ensuring customers are on the right plan and commercial agreement for their use cases with AssemblyAI.</p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.</li> <li>Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.</li> <li>Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.</li> <li>Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.</li> <li>Drive growth in customer usage of the API across varying product offerings and end customer use cases.</li> <li>Build strong connections with our customers to ensure their long-term success with our platform.</li> <li>Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.</li> </ul> <p><strong>What You’ll Need:</strong></p> <ul> <li>Have 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.</li> <li>Preferred experience working with SQL, Python, React, and web development frameworks.</li> <li>Familiarity with AI/ML tools is a strong plus.</li> <li>Passion for AI technology and a strong desire to apply it to real-world customer challenges.</li> <li>Ability to proactively identify opportunities for voice AI integration and create detaile ... (truncated, view full listing at source)