Credit and Collections Analyst

The opportunity Unity Technologies is looking for a Credit and Collections analyst to be an integral part of our Revenue Operations team! You will be working cross functionally with our Sales, Finance, Legal and Revenue accounting team. The ideal candidate will have a strong attention to detail and be able to work in a collaborative, fast-paced environment. In this role, you will be focused on reviewing new cash collections, resolving unapplied cash and reconciling accounts to reduce aged receivables. At Unity, you’ll make a difference. In a collaborative, fast-growing environment, we’re redefining development, solving hard problems, and enabling the success of our community. Inclusion at Unity is driven by one overarching framework: Empathy, Respect, and Opportunity. This is a hybrid position based in our Bangalore office. General working hours for this role will be 2pm-11pm IST during the weekdays. Relocation support is not available for this position. Work visa/immigration sponsorship is not available for this position. What you'll be doing Perform credit checks for new customer accounts and update credit for existing customers based on positive/negative information Monitor, review, follow-up and resolve issues related to overdue account receivables Contact customers with past due invoices, exercising considerable judgment, professionalism and tact. Escalate issues to Supervisor and Account Managers when their intervention or awareness is required Perform account reconciliations to ensure that outstanding balances are correct Review unapplied credits and handle refund requests Respond to customer inquiries with respect to billing, suspension of services and collections in accordance with company SLAs Ad-hoc, special projects, and other requests as needed What we're looking for Credit and collections experience in a fast paced SAS/high-tech industry Must be self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment with minimal supervision Experience with Workday, Netsuite, Zuora and/or Salesforce Excellent communication skills and the ability to communicate effectively across departments and at different levels Knowledge of excel at an intermediate level You might also have Adept at handling shifting priorities and meeting deadlines Proven attention to detail Proactive and eager to learn and try new things Ability to work with team members spread across multiple locations Additional information Relocation support is not available for this position Work visa/immigration sponsorship is not available for this position Benefits At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance. Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status. While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program Life at Unity Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please ... (truncated, view full listing at source)