Asia Pacific Head of Aladdin Client Experience, Managing Director

About this role This role is a critical leadership position within BlackRock's Aladdin Client Experience team. This individual will be responsible for driving strategic client experience, retention, and service for our most important clients in Asia Pacific using the Aladdin platform. Key Responsibilities Client Experience Ensure timely and effective resolution of client questions and issues related to the investment lifecycle Serve as a trusted advisor and senior point of contact for all clients in Asia Pacific Build and maintain strategic service relationships with institutional clients Proactively identify and address client needs, challenges, and opportunities Operational Excellence Monitor and analyze client service metrics to inform strategic decision-making Implement best practices to optimize service delivery Drive scale-oriented priorities and adoption of self-service technologies Define and track performance metrics for client services operations Team Leadership and Development Lead and inspire the client experience teams responsible for Aladdin support Foster a culture of innovation, continuous improvement, and client-first mindset Mentor and develop high-performing team members Provide strategic guidance and professional development opportunities Strategic Leadership Develop and execute a comprehensive client experience strategy aligned with organizational goals Drive transformative initiatives across people, process, and technology to enhance client experience Cross-Functional Collaboration Collaborate closely with product development, sales, and other teams to drive revenue growth and product innovation Align client services with product enhancements and emerging client needs Work effectively in a multicultural, global environment Qualifications Required Experience 10 years of experience in financial services, with a focus on middle office and operations Proven track record of leadership in client services, preferably in investment management Deep understanding of investment management technology ecosystems Experience managing complex, matrix organizational environments Technical and Professional Skills Advanced proficiency with Aladdin platform or similar investment management technologies Exceptional communication and stakeholder management skills Advanced problem-solving and strategic thinking capabilities Experience with industry-leading case management technology and client service KPIs Ability to work in a fast-paced environment with high self-assurance and drive Preferred Qualifications Advanced degree in Economics, Finance, or related field Previous experience with client onboarding in complex financial service environments Strong understanding of eFront platform or similar financial software Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people the ... (truncated, view full listing at source)