Senior Solutions Engineer

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. Our Solutions Engineers serve as the technical counterparts to our selling teams and play a critical role in developing solutions for customers that allow them to be successful in their direct mail programs. We’re looking for experienced SEs with deep technical curiosity and customer empathy who can build trusted partnerships with our Account Executives to help close pipeline and increase win rates. What will you bring to this role… 3+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives, with a proven track record of consistent success, such as President’s Club or over-achievement of goals Technical proficiency on APIs and third-party integrations. Working knowledge of software platforms, including CRM, CDP or marketing automation tools Excellent communication and presentation skills with the ability to present to a variety of external audiences Flexibility: This is a 100% remote role, with expected travel of approximately 20-25%. Preferred qualifications for this role include: Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs Flexibility to work on multiple projects and simultaneously support the Sales team Understanding of all components of a software sales process Logistics or Direct Mail experience is a significant plus, though not mandatory Within 3 months, you’ll…. Complete Lob’s new hire training onboarding program alongside other new Lob team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Director of Solutions Engineering to define key success metrics for your role and how you will measure against them. Shadow Solutions Engineers on calls and demos to learn sales strategies and positioning. Dive right into our platform to learn about what makes our platform unique and why customers love our solutions. Learn Lob’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Complete a mock discovery and demo to ensure comprehension. Within 6 months, you’ll…. Regularly meet with your Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities. Begin to conduct demos on your own with minimal oversight. You will consult with prospects and customers to identify their business goals and objectives and translate their needs into actionable next steps. Fully grasp the various use cases for direct mail - Successfully position our solution against any number of competitors. Become a Lob and direct mail expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Why is this role different Because direct mail is a physical good, there’s a lot more stability in this opportunity as opposed to other standard SaaS opportunities. (uniquely positioned with a physical product) Working with a hands-on, seasoned Director of SE who’s eager and invested in your success not only in this role, but in your professional long-term. Lob is profitable! Tremendous total addressable market and strong product-market fit. Compensation Information The total compensation package for this role is comprised of an annual base salary, a variable, and RSUs. ... (truncated, view full listing at source)