Director, Account Management, Sr. Territory Lead-NYC

Director, Account Management, Sr. Territory Lead-NYC Department: Sales & Account Management Team: Account Management Location: New York, United States Type: Full-Time **About the Role & Team** The Director, Account Management, Sr. Territory Lead role is focused on accelerating the commercial growth of our Uber Eats merchant partners in New York City—our most critical, fast-paced, and competitive market globally. NYC represents one of the highest density and highest demand delivery ecosystems in the world, where consumer expectations, restaurant competition, and operational complexity are unmatched. In this environment, you’ll establish and lead a high-performing Account Management function, translating global strategy into sharp, local execution that drives growth, retention, and relevance across a dynamic and ever-evolving merchant base. You’ll partner closely with Acquisition and Operations teams to ensure we’re not only expanding our footprint, but winning with the right restaurants and consumers in a market defined by speed, selection, and service quality. Success requires turning constant market signals into clear, actionable strategy—bringing structure to complexity and leading with urgency in a real-time marketplace. You will own the team’s book of business, forecast accuracy, and the development of frontline leaders and their teams. It will require you to get in front of our largest SMB and Mid-Enterprise restaurant owners to build relationships and negotiate with the top of your team’s book. This role demands a hands-on, resilient operator who thrives in high stakes environments—someone who can navigate NYC’s unique challenges while shaping how one of Uber’s most important markets continues to scale. Your impact will be immediate and visible, influencing how thousands of restaurants succeed on our platform and how we win in the most important delivery market in the world. **What You’ll Do** - Lead and coach a large team of Account Managers and Managers of Account Managers across New York City, setting performance standards to execute complex commercial strategies for retention and growth. - Develop and implement the