Service Delivery Analyst I (Middleware API Support, Cloud Infrastructure)- 1-2 years Exp- Pune– Rotational Shift 24*7

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a InP - Service Delivery Analyst I to join our ever-evolving Web Integrations team and help us unleash the potential of every business. What you’ll own as –  InP - Service Delivery Analyst I Monitor APIs, middleware platforms, and cloud infrastructure to ensure high availability, optimal performance, and adherence to SLAs. Perform technical troubleshooting for API failures, middleware issues, integration errors, and cloud infrastructure incidents. Analyze logs, metrics, and system behaviors using tools such as Grafana , Splunk , Prometheus , Dynatrace , CloudWatch, or equivalent monitoring platforms. Conduct root cause analysis (RCA) for recurring or major incidents and provide recommendations for long-term fixes. Respond to alerts and incidents promptly, coordinating with development, DevOps, and cloud engineering teams as needed. Maintain, update, and optimize monitoring dashboards, alerting rules, and observability settings. Support API lifecycle activities, including deployments, versioning, configuration validation, and traffic analysis. Assist in capacity planning, performance tuning, and reliability improvements across cloud and middleware components. Document technical issues, solutions, standard operating procedures, and troubleshooting guidelines for knowledge sharing. Participate in on-call rotations, incident bridges, and production support activities to ensure continuous service availability. Support automation opportunities to reduce manual effort and enhance operational efficiency. Ensure compliance with security standards, operational policies, and audit requirements across API and cloud environments. What you bring Technical Knowledge Strong understanding of API technologies , including REST, SOAP, JSON, XML, and basic API design principles. Basic knowledge of API Gateways such as Kong, Apigee, IBM API Connect, AWS API Gateway, or Azure API Management, including: Understanding how gateways manage and route API traffic Knowledge of policies (rate limiting, throttling, caching, authentication) API security concepts like OAuth, API Keys, JWT, and TLS Monitoring and analyzing API performance and latency through gateway dashboards Basic troubleshooting of failed API calls, routing issues, and permission/configuration problems Working knowledge of middleware platforms such as WAS IHS / WebMethods, ESB, message queues, integration services, and microservices architectures. Familiarity with observability and monitoring tools like Grafana, Prometheus, Splunk, Dynatrace, AppDynamics, or cloud-native monitoring solutions. Good understanding of cloud platforms (AWS, Azure, GCP), including compute, storage, networking, and monitoring components. Experience with log analysis , metrics visualization, dashboards, alerts, and distributed tracing. Solid understanding of Linux/Unix environments , shell scripting, and command-line diagnostics. Basic knowledge of network fundamentals including DNS, load balancers, proxies, certificates, firewalls, and connectivity paths. Understanding of ITIL concepts such as Incident, Change, and Problem Management . Experience supporting Deployments using tools such as Jenkins, Azure DevOps, GitLab CI/CD, Bamboo, or similar platforms, including: Validating deployment readiness and pre-checks Monitoring deployment execution and troubleshooting failures Coordinating with development and DevOps teams for rollout and rollback Supporting release activities and ensuring stability post‑deployment Analytical & Troubleshooting Skills Strong ability to diagnose and resolve complex technical issues across APIs, cloud components, and middleware systems. Skilled in performing root cause analysis (RCA) and documenting clear corrective and preventive actions. Ability to correlate system behaviors across multiple layers (infrastructure, application, network, ... (truncated, view full listing at source)