Service Desk Support

Job Title: Service Desk Support Job type: Fulltime Job location: Phoenix, AZ Year of experience required: 7-8 Yrs (Max) Here is a JD for your requirement. - Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. - Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software (Service Now). - Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired. - Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. - Take ownership and responsibility of an issues from start through to a successful resolution - Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible - Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. - Ability to Co-ordinate with the Incident Management team during major incidents. - Flexibility and ability to work on a rotational shift (24/7) Support model. Akash Singh Phone: + 1 (904 240-4265 ) Akash(dot)singh(at)nlbservices(dot)com