Key Account Support Engineer

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Key Account Support Engineer provides advanced technical assistance to our customers' technical and non-technical staff, including high level admins who utilize and  support our suite of property management solutions.  Our solutions incorporate property accounting, purchasing, facilities, and leasing data into the industry's most comprehensive property management software available.  Our solutions utilize complex technologies and the associated issues require deep technical expertise and excellent problem solving and communication skills to resolve. You will provide professional business-to-business customer service to our customers, with awareness of the critical nature of these solutions to our Entrata HelpDesk customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported problems as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our software. You must be able to recognize the differences in the practices and cultures we support and behave accordingly to strengthen our relationships with our international clients. You will work closely with other Key Account Support Engineers (KASE’s) and with colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way. As a general subject matter expert, you will mentor other KASEs as well as collaborate and consult with your peers within your areas  of expertise. You will model excellence in all facets of your work and help other KASE’s to be successful by mentoring and coaching.​ You will also work closely with teams outside of Technical Support including Product, R&D, and Training to ensure we holistically address customer needs. *We are currently hiring in the following states for this position: Utah, Idaho, Wyoming, Arizona, Florida, North Carolina, and Texas.