Business Systems Operations Specialist

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO As a Business Systems Operations Specialist, you will be a crucial member of the Business Systems team. You will be responsible for managing the timely activation, provisioning, and deactivation/deprovisioning of our customers' Braze dashboard instances, as well as associated Braze products and services, and governing access to various features of the Braze platform. Your role ensures that our customers have the right tools and access to features to maximize their engagement strategies in a timely manner. Additional responsibilities may include analyzing customer data, playing a key role in the team’s day-to-day operations and initiatives, leading projects, and identifying process improvement opportunities. Key responsibilities: Customer Dashboard Management: activate and deactivate customer dashboard instances as per the requirements and ensure seamless transitions Feature Access Governance: oversee and manage access to various features within the Braze platform, ensuring compliance with customer contracts and internal policies Internal Operational Support: provide timely and effective support to internal stakeholders regarding platform access and feature availability, as well as other day-to-day operational support that may be required to drive value to both internal and external customers Cross Team Alignment: work closely with our Product, Finance, Sales, Support Engineering, Customer Success, Services, and Engineering teams to ensure customer needs are met and platform configurations are optimized, aligned to customer contract start and end dates Documentation Creation: maintain accurate records of customer instances and feature access, ensuring all changes are documented and auditable Process Adherence and Improvement: identify opportunities for process improvements, automation, and efficiency, and contribute to the development of best practices for platform activation and feature access management Training Education: assist in training internal teams on platform access and feature management processes WHO YOU ARE Skills: Customer centricity: possess a customer-centric mindset - ability to appreciate the criticality of timely and accurate provisioning and deprovisioning of customers Attention to Detail: High level of accuracy in managing platform configurations and customer data. With a vigilance in ensuring compliance with customer contracts and internal policies Communication: excellent verbal and written communication skills. Ability to explain technical concepts to non-technical stakeholders clearly and concisely Collaboration: ability to work effectively within a team and across departments, across different initiatives and incentives Time Management: ability to manage multiple tasks and prioritize effectively Operational Efficiency: strong organizational skills to handle various requests and platform configurations against competing urgen ... (truncated, view full listing at source)