Director, Software Engineering

Ready to be a Titan? ServiceTitan is a leading software platform for the home service industry, empowering businesses to deliver exceptional service while driving operational efficiency. We care deeply about our customers and are committed to innovation and growth. As a part of our Engineering leadership team, you will have the exciting opportunity to make a significant, immediate impact on our product, our culture, and our people. We are seeking a Director of Engineering to lead our Marketing Pro product, a key, high-growth area of our business. This is a unique opportunity to guide a distributed organization with teams across several locations, shaping its technical strategy and product delivery. We need a thoughtful, proactive, and inspiring leader who can empower globally-distributed teams, champion a culture of excellence, and drive accountability through impactful results. If you are an innovative leader who thrives in ambiguity, excels at managing complex, multi-team environments, and is passionate about building both great software and great teams, we want to hear from you. What You’ll Do: The Impact You’ll Have As a Director of Engineering, you will be responsible for the overall success of a key product domain, or functional area, typically leading an organization of up to 40 individuals, including several Engineering Managers. Lead and Develop Leaders: You will lead, mentor, and grow a high-performing organization of Engineering Managers and Engineers. You'll be responsible for their success, coaching them on leadership, and fostering their career development. Drive Technical & Product Strategy: You will oversee all aspects of your domain's engineering activities, developing and implementing a long-term technical strategy that aligns with product and company goals. You will own the what and the how of building software the right way and at the right time. Champion Operational Excellence: You will own the effectiveness and efficiency of your engineering teams. You'll define and report on key metrics, establish best practices for performance and quality, and drive a culture of continuous improvement. Foster a World-Class Culture: You will embody our values and cultivate a culture of psychological safety, open communication, and strong collaboration. You will ensure your teams feel empowered, informed, and motivated to achieve the extraordinary. Scale the Organization: You will partner closely with Recruiting to attract, hire, and retain top-tier talent. You will be a key participant in defining organizational structure, building our engineering brand, and ensuring we have the right people to meet our ambitious goals. Collaborate and Influence: You will partner with Product, Design, and other cross-functional leaders to ensure alignment and the timely delivery of high-quality products. Your technical depth and business sense will be a critical asset to company-wide decision-making. What You’ll Bring: The Skills for Success Proven Engineering Leadership: Extensive experience in software development with a strong track record in a senior leadership role, including proven success managing other Engineering Managers (manager of managers). Strategic & Technical Acumen: A strong technical background with a deep understanding of modern software development practices, architectural patterns, and cloud technologies. While we value experience with our stack (e.g., .NET), your ability to guide technical strategy across diverse systems is paramount. Distributed Systems Expertise: 5 years of proven experience designing, building, and operating large-scale, distributed systems in a cloud environment (e.g., AWS, Azure, GCP). Deep expertise in microservices architectures, containerization (Docker, Kubernetes), and cloud-native technologies is essential. Exceptional People Management: A demonstrated ability to hire, develop, and inspire engineering teams. You lead with empathy, provide direct and actionable feedback, and ... (truncated, view full listing at source)