Trust & Safety Policy Lead

The Company: Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human. We've made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We're proud to have served over 1M passionate learners with more than $100M in annual bookings. Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning. About The Role: Outschool is seeking a Trust Safety Policy Lead to serve as the architect of our community standards. In this role, you will be responsible for defining, refining, and enforcing the policies that keep Outschool the safest, most trusted learning marketplace for K-12 learners. We prioritize candidates based in the San Francisco Bay Area, with the expectation of working out of our SoMa office one day per week. That said, we are open to candidates outside the Bay Area based on experience and fit. This role requires a blend of analytical rigor, precise communication, and deep empathy for our diverse user base: Policy Architect: You don't just enforce rules; you write them. You will draft and iterate on community guidelines that balance safety with our mission to inspire learning. Subject Matter Expert: You will serve as the "go-to" person for complex, gray-area escalations, applying nuanced judgment to sensitive situations. Cross-Functional Partner: You will collaborate closely with Legal, Product, and Customer Support to ensure our policies are legally compliant, operationally enforceable, and technically scalable. Data-Driven Operator: You will analyze safety trends and incident data to proactively identify gaps in our policies before they become problems. Forward-Looking Strategist: You proactively monitor industry trends, emerging risks, and evolving legal and policy landscapes, translating insights into actionable improvements to our approach. You are comfortable operating in ambiguity, willing to experiment with new ideas, and motivated to stay at the forefront of innovation in Trust Safety. At Outschool, our titles focus on impact rather than hierarchy. While this is an Individual Contributor role, you will have significant autonomy to shape the safety culture of our platform. Core Responsibilities: Policy Development: Own the lifecycle of Trust Safety policies. Draft, review, and update Community Standards, Educator Requirements, and Learner Safety guidelines to reflect evolving business needs, emerging risks, and industry trends. Proactively identify new abuse vectors, platform misuse, and regulatory developments translating insights into forward-looking policy updates. Complex Escalations: Act as the final point of escalation for high-stakes or "gray area" safety incidents, investigating cases with sound judgment and discretion to determine fair, consistent outcomes. Sensitive Communications: Draft and r ... (truncated, view full listing at source)