Director, Delivery Acceleration Systems & Solutions

As the Director of Delivery Acceleration Systems & Solutions, you will lead the evaluation,  integration, and optimization of both third-party AI tools and internal delivery systems that power  ServiceNow Professional Services delivery. Leading a team of professionals, you'll be responsible for  transforming how 1,000+ consultants work by bringing best-in-class external technologies our delivery  ecosystem while also managing critical internal tools such as estimation systems, resource management  platforms, and delivery automation solutions. This role requires equal parts technology strategist, process designer, and change agent. You'll identify  which external tools solve real delivery problems, manage the internal systems that consultants depend on  daily, design how everything integrates with our methodology and ServiceNow platform, and drive  adoption across the consultant base. Your decisions will directly impact delivery speed, quality,  consultant productivity, and our ability to accurately estimate and execute customer engagements. You'll operate at the intersection of innovation and operations—evaluating cutting-edge technologies  while ensuring the reliability of mission-critical internal systems. Success requires the ability to say "no"  to shiny objects, "yes" to game-changers, and "not yet" to promising technologies that aren't ready for  enterprise scale—all while keeping the trains running on time. This role demands both technical depth and  business acumen to transform tools into competitive advantages. WHAT YOU GET TO DO IN THIS ROLE: Manage Internal Delivery Systems Own the strategy, roadmap, and optimization of internal tools that consultants use daily:  estimation systems, resource management platforms, project tracking tools, and third party  delivery automation solutions  Ensure estimation tools provide accurate effort forecasts that adapts based on regular introduction  and adoption of delivery acceleration tools to improve win rates, margin predictability, and  delivery planning Partner with Finance and Delivery Operations to continuously refine estimation models based on  actual project data and delivery outcomes Provide administration and maintenance of systems to esnusre reliability, performance, and user  experience for tools that 1,000+ consultants depend on to do their jobs Identify gaps in current internal tool capabilities and drive enhancements or replacements that  improve consultant efficiency Evaluate and Select Third-Party Technologies Continuously scan the market for AI-powered tools, automation platforms, and workflow  technologies that could accelerate ServiceNow Expert Services GTM and delivery Conduct rigorous proof-of-concept evaluations to validate business value, technical feasibility, and  integration requirements Build business cases that quantify ROI, implementation costs, and productivity impact for  proposed tool adoption Partner with procurement, legal, and security teams to navigate vendor selection, contracting, and  compliance requirements Make data-driven recommendations to leadership on which tools to adopt, pilot, or pass on— balancing build vs. buy decisions Design Integration Architecture and Processes Define how third-party tools and internal systems integrate with ServiceNow platform, internal AI  products, and delivery methodology Design workflow processes that embed tools seamlessly into consultant daily activities—from presales estimation through project delivery to knowledge capture Establish data governance, security protocols, and compliance standards for both internal and  external tool usage Create technical architecture that ensures tools work together as an integrated ecosystem, not  fragmented point solutions Lead Implementation and Adoption Manage end-to-end tech ... (truncated, view full listing at source)