Customer Success Engineer

Customer Success Engineer Over 2M developers use Resend to send transactional email, and we're onboarding hundreds of new paying customers every day. As we move upmarket, more of those customers are engineering teams with complex requirements and need white glove assistance to be successful. As our user base continues to grow, we have increased demand across all time zones. This role would be based in Americas time zones. IN THIS ROLE, YOU WILL… - Be the front-line of customer requests - Debug, report, and sometimes fix bugs and regressions - Advocate for customer needs to the greater Resend team - Iterate internal workflows to improve our resolution speed and efficacy - Proactively build relationships and identify potential papercuts for customers - Create documentation that answers customer questions or showcases solutions WHO YOU ARE... - Love helping solve problems for developers - Have 3-5 years of technical support or success experience - Can handle and perform under customer pressure - Have experience improving email deliverability WHAT IT MEANS TO JOIN THE TEAM... - Honest and low-ego team - Autonomy to “just ship it” - Ownership of problems and solutions - 100% remote team with flexible working schedules - Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.) LEARN MORE ABOUT HOW WE WORK IN CUSTOMER SUCCESS: - What is our vision for exceptional support https://resend.com/handbook/success/what-is-our-vision-for-exceptional-support - How we scale support https://resend.com/handbook/success/how-we-scale-support - How we work https://resend.com/handbook/people/how-we-work ABOUT RESEND We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience. Our fully remote team of 40 spans 11 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans → https://resend.com/humans