Order Management Specialist (Contractor)

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Order Management Specialist owns the end-to-end lifecycle of customer orders—from quote creation through order fulfillment, billing readiness, and revenue recognition. This role is critical in ensuring data accuracy, operational efficiency, and a seamless customer experience by maintaining high-quality data in CPQ and CRM systems and partnering closely with Sales, Billing, Finance, and Revenue Recognition teams. The ideal candidate is highly detail-oriented, process-driven, and thrives at the intersection of Sales Operations, Deal Desk, Systems and Tools, and Finance, with a strong focus on downstream accuracy and compliance. About the Job Order Quote Management Own the full customer order lifecycle, from quote creation and order submission through fulfillment, billing readiness, and close-out Create, review, and manage CPQ quotes, ensuring accuracy of pricing, SKUs, terms, and configurations Partner with Sales and Deal Desk to support complex deals, amendments, renewals, and upsells Ensure all required approvals are obtained prior to order submission CPQ Data Maintenance Maintain and manage SKU setup, product configurations, and pricing rules in CPQ Ensure data completeness and accuracy across Quotes, Opportunities, Orders and contracts within Ironclad Own Opportunity stage progression, close-out requirements, and post-close data validation Enforce data hygiene standards to support downstream billing, invoicing, and revenue recognition Billing Revenue Readiness Prepare orders for downstream Billing and Revenue Recognition teams by ensuring: Accurate product and SKU mapping Correct pricing, quantities, and contract terms Proper revenue schedules and billing triggers Serve as a primary point of contact for resolving order-related issues impacting invoicing or revenue recognition Partner with Finance and RevRec to resolve data discrepancies and prevent revenue leakage Cross-Functional Collaboration Act as a key liaison between Sales, Sales Operations, Legal, Finance, Billing, Revenue Recognition, and Systems teams Proactively identify and resolve order issues to minimize delays and customer impact Support audits, internal controls, and compliance requirements related to order-to-cash processes Process Improvement Reporting Identify opportunities to improve order management, CPQ workflows, and data quality Document and maintain standard operating procedures (SOPs) for order and quote processes Track and report on order accuracy, cycle times, and issue trends to drive continuous improvement About You Minimum Qualifications 3+ years of experience in Order Management, Sales Operations, Deal Desk, or Revenue Operations Hands-on experience with CPQ systems (Salesforce CPQ or similar) Strong understanding of order-to-cash processes, including billing and revenue recognition dependenci ... (truncated, view full listing at source)