Senior Supply Manager, Experiences - 12-month contract

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Operator Experiences Supply Team is a dynamic, multidisciplinary group dedicated to sourcing, onboarding, and managing the world’s best experiences. Our mission is to discover and cultivate outstanding experiences across the globe, partnering with remarkable tour operators, landmarks, attractions and businesses to continually elevate Airbnb’s platform. To continually grow our curated offerings, we proactively identify and attract new, high-quality experience providers, guiding them through a seamless onboarding process and supporting them at every stage of their journey. Through strategic sourcing, relationship management, and hands-on partnership, we ensure our hand-picked supply of experiences remains diverse and truly unforgettable. The Difference You will Make: The Supply Manager - Experiences, drives the acquisition of scaled experiences and account management of top producing accounts in their assigned region. You will be responsible for the overall supply health and partner-lifecycle of operator-led supply within your designated destinations; from sourcing the right, curated supply, to onboarding, and through to existing partner optimization and growth. You will balance cross-functional needs of our design, business, legal and leadership teams as you develop a strong supply marketplace. You will be a champion for Airbnb Experiences within the industry and an external-facing ambassador. This role reports to the Senior Manager, Experiences Supply Acquisition. A Typical Day: This goal-oriented, creative, industry-expert Senior Market Manager should be excited to jump right in and be part of a developing, growing segment, combining a deep understanding of the experiences and tourism industry, creative vision with business acumen. You are energized by complexity, thrive in ambiguity and the opportunities to develop new ways forward. You are deeply collaborative able to work across disciplines with business, operations and design. Examples Deliverables: Industry Awareness, Trend-Spotting Sourcing – Identify and source key people / experts and activities that are core to the identity and culture of the city. Stay updated on industry trends and source both existing and new experiences by building and contributing to city region-specific leads lists. Find, source develop ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision. Sales Acquisition – Acquire both existing and co-created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run-of-show, managing leads through internal funnels, tracking systems tools and reporting on output. Have full accountability ownership over their book of business. Come up with creative solutions and tactics to speed up acquisition and push past friction. Optimization Retention – Orient hosts through their first 3-6 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show). Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings. Communication Collaboration – Provide regular project updates actionable feedback to cross-functional leads. Effectively size issues collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve. Make compelling business cases for removing blockers friction points. Tracking Reporting – Ensure 100% accurate data hygiene across all tracking systems and leadership updates. Report out on both positive negative ... (truncated, view full listing at source)