Customer Activation Manager | Enterprise

Customer Activation Manager | Enterprise ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As a member of this fast-growing team, you will have the opportunity to help build and refine Ramp’s Customer Activation organization and define the customer strategy that fuels our growth. WHAT YOU’LL DO - Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers - Execute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams - Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices - Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those - Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative - Become an expert in the full range of integration and configuration options for Ramp’s suite of products - Assist customers with change management, and help run custom trainings for their organizations - Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary - Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach WHAT YOU'LL NEED - Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization - Large scale strategy change management, preferably in Finance or Fintech - AI fluency - all employees across all teams at Ramp are required to constantly test new tools and raise the bar for what "efficient" looks like in a modern sales motion - Experience managing enterprise customer relationships with numerous stakeholders - Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills - Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns - Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed - Proven track record of exceeding quota and/or outperforming key target metrics - Ability to anticipate customers’ needs and position product solutions accordingly - High adaptability and ability to thrive in a fast-paced environment NICE TO HAVES - Bachelor’s degree from an accredited university - Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) - Experience implementing a nascent product to Ent ... (truncated, view full listing at source)