Software Engineer - Support Tooling (APAC/AMER)

Software Engineer - Support Tooling (APAC/AMER) ABOUT THE ROLE We’re looking for an experienced Software Engineer to join our Support Tooling team to help build and evolve the internal systems that power Supabase’s support and operational workflows. You’ll work closely with Support, Infrastructure, and Engineering teams to design tooling that sits between incoming support tickets and resolution. This includes internal dashboards, ticket automations, integrations with tools like Front, Slack, and Linear, and emerging AI-assisted workflows that reduce manual work—enabling support engineers to focus on higher-impact issues. This role is ideal for someone who thrives in an async, fast-paced environment and is excited about building internal tools for a rapidly scaling engineering and support organization. WHAT YOU'LL OWN - Build and Maintain Tooling: Create internal systems that help Support and Engineering teams investigate, debug, and resolve customer issues efficiently. - Stakeholder Partnership: Partner closely with Support leads and internal stakeholders to turn real-world pain points into scalable, reliable tooling. - Internal Dashboard Evolution: Own and evolve our primary internal admin dashboard, maintaining existing functionality while contributing to its future frontend architecture. - Automation Design: Design, implement, and maintain ticket automations, including rule-based workflows, webhook-driven background jobs, and cross-tool integrations. - AI Implementation: Build and improve an AI agent and supporting workflows to automate repetitive tickets. - Integrations: Develop and maintain integrations with third-party systems such as Front, Slack, Linear, and incident management tooling. - Operational Excellence: Ensure reliability, observability, and operational safety for critical internal systems, including participating in an on-call rotation. WHAT YOU BRING - Experience: 8+ years of experience as a backend or full-stack engineer working on production systems. - Technical Depth: Strong backend fundamentals, including API design, background jobs, and data modeling. - Internal Tooling Expertise: Proven experience building internal tools, admin dashboards, or operational systems used by non-engineering teams. - Polyglot Mindset: Proficiency in JavaScript or TypeScript, and the ability to work productively alongside existing Elixir systems (used for background jobs and automations). - Product Thinking: A product-oriented mindset with the ability to navigate ambiguous requirements to propose practical solutions. - Integration Proficiency: Experience integrating with third-party APIs and maintaining long-lived internal integrations. - Communication: Ability to communicate clearly across technical and non-technical audiences in an async, globally distributed team. - Problem Solving: A passion for solving real-world problems for developers and support teams while maintaining high quality in an evolving environment. NICE TO HAVE - Experience with Elixir, Phoenix, LiveView, or Oban-based background processing. - Familiarity with support tooling or ticketing systems. - Hands-on experience integrating AI or LLM-based features into real products. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city ... (truncated, view full listing at source)