Senior Manager, Professional Services

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role in a nutshell We’re looking for a Senior Manager of Professional Services to lead delivery for a portion of the Enterprise segment within the Professional Services organization. In this role, you’ll be responsible for driving high-quality implementations, consulting engagements, and advisory services that help customers successfully adopt Chainguard solutions. You’ll lead and develop a team of Solutions Architects while ensuring service delivery is predictable, scalable, and focused on measurable customer outcomes. This role combines operational leadership, customer empathy, and strong business acumen to support customer success, revenue growth, and long-term retention. What you’ll do Segment ownership and delivery excellence Own end-to-end Professional Services delivery for your assigned Enterprise segment. Ensure successful onboarding, implementation, advisory, and expansion engagements. Drive consistent execution of delivery methodologies, quality standards, and documentation practices. Monitor and improve segment-level KPIs such as utilization, on-time delivery, and customer satisfaction. Serve as an escalation point for complex or at-risk customer engagements. Team leadership and development Lead, mentor, and grow a team of Solutions Architects, fostering a culture of accountability, collaboration, and customer focus. Establish clear performance expectations and support ongoing coaching and professional development. Develop career growth and succession plans for team members. Partner with Professional Services leadership on hiring and capacity planning. Services strategy and delivery Execute on the Professional Services strategy to deliver consistent, high-quality engagements. Improve operational processes to increase efficiency, scalability, and predictability. Standardize delivery methodologies, tools, templates, and best practices across engagements. Cross-functional partnership Collaborate closely with Sales, Customer Success, Product, Engineering, and Support to ensure a seamless customer experience. Support pre-sales engagements for strategic or complex opportunities within your segment. Provide customer feedback that informs product development and services improvements. Partner with PS leadership to evolve services packaging and pricing models. Customer outcomes and growth Ensure customers achieve defined business outcomes through services engagements. Identify and support expansion opportunities in partnership with Sales and Customer Success. Proactively manage escalations and mitigate delivery risk. Capture customer insights to help improve both product capabilities and services delivery. What we're looking for 7+ years of experience in Professional Services, Consulting, Customer Success, or a related field. 2+ years of leadership experience managing delivery teams or the day-to-day Professional Services operations for a customer segment. Technical background in cybersecurity, DevOps, software engineering, or a related field. Strong project or program management capabilities. Experience working cross-functionally in a high-growth technology environment. Excellent communication skills with the ability to engage both technical and executive stakeholders. Location We are a remote-friendly company, but this role must be based in the United States. Base Salary Ran ... (truncated, view full listing at source)