Senior Product Manager, Web

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our RD hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products. Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding RD talent in the region and make a lasting impact as we build the world's number one customer agent! What will I be doing? As a Senior Product Manager on the Web team, you’ll bring Fin and the Intercom Suite’s story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters. Our ideal candidate has a product marketing background or strong experience communicating narratives through digital experiences. You’re a doer - driving projects forward, making crisp decisions, and ensuring every launch meets Intercom’s high bar for design, clarity, and craft. You’ll partner closely with product marketing, designers, engineers, and brand teams to deliver pages that are visually stunning, narratively compelling, and high-performing. Key responsibilities include: Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch. Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages. Own what ships: make clear, timely decisions; guide your team through ambiguity; and ensure everything launched meets a very high standard. Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web. Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals. Drive progress and urgency: move quickly while maintaining excellence in craft and execution. Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion. What skills do I need? Experience in product management or product marketing, with a track record of delivering impactful digital storytelling. Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback. Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives. A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers. Attention to detail - from copy to layout to functionality - you set a high bar and uphold it. Ability to thrive in a fast-moving, h ... (truncated, view full listing at source)