Director, Implementation Success

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1 We’re looking for an experienced Director, Implementation Success to join our Perioperative Care Coordination (PCC) Delivery team. In this role, you will leverage your expertise in leading complex technical and clinical implementations to ensure client implementations are delivered at the highest level of quality . You’ll work cross-functionally with client executives, product, engineering, sales and RD to shape solutions that deliver measurable value. This is a high-impact role that will influence our PCC Strategy , strengthen customer outcomes, and shape our company’s growth trajectory. Key Responsibilities Build and lead an exceptionally strong implementation team through effective leadership, radical candor, and strategic resource allocation and forecasting Develop a deep understanding of Pre-Anesthesia and Pre-Surgical workflows to identify high-leverage opportunities that drive meaningful ROI improvement Collaborate closely with client PAT teams and internal product, engineering and delivery teams to define the most efficient path to ROI and ensuring our implementations successfully deliver ROI quickly Own the design, execution, and optimization of highly complex and innovative technical implementations to support client-guided goals and a standardized ROI methodology Represent Qventus in executive client meetings and steering committees, providing an executive presence that ensures we engage with clients and executive stakeholders to achieve referenceability through successful delivery, validate concepts and gather feedback Ensure a seamless user experience that balances simplicity, rigor, and delight Mentor and support cross-functional teammates across sales planning, Client IT teams, EMR workflows, clinical workflow best practices, and product roadmapping Deliver and communicate a cohesive product vision that aligns with company goals What We’re Looking For 3+ years of experience in owning a functional implementation team including strategic accountability Proven track record in process excellence, product collaboration, enabling ROI, obtaining client references, executive management, and people/team development and management. Proven ability to design repeatable, scalable implementation models that reduce time-to-value while preserving customer trust Experience reducing time-to-value through standardization, automation, and clear implementation tiers Proven ability to balance configurability vs. standardization in complex healthcare environments Experience leading organizational change in clinical or operational healthcare settings Deep domain knowledge in healthcare IT interfacing with hospital EMRs Strong communicator with the ability to influence and collaborate across all levels A systems thinker who balances big-picture vision with attention to detail Passion for real-world impact and solving meaningful problems Bonus Points For Direct experience with Epic or Cerner Background in hospital EMR systems implementations Building strong, high-performing, mission-driven teams that galvanize clients and enable success Compensation for this role is based on market data and takes into account a variety of factors, i ... (truncated, view full listing at source)