Product Manager, AI Agent (Intern)

You don't want a busy-work internship. You want to be in the room where real AI products get built, shipped, and used by millions of people. The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. Why AI Agent Product Intern Most AI internships put you behind documentation or test cases. This one doesn't. We're in the middle of a full-company transformation, pivoting from communications infrastructure to intelligent AI agents, and we need someone who can move fast, think clearly, and contribute from day one. The AI Agent platform is one of Sendbird's top initiatives. It's where our next decade gets built. You'll sit alongside the product team, work directly with engineers and designers, and get hands-on with the tools, including LLMs, RAG pipelines, and agent frameworks, that are reshaping how businesses serve customers. You already use AI to build and think faster. Now do it on something that matters. The Role You'll work directly with the AI Agent Product Manager to build, test, and deploy intelligent agents across real customer use cases. This is not a passive role. You'll contribute to product decisions, own pieces of the roadmap, and see your work ship. The right person is already using AI tools daily, comfortable with ambiguity, and genuinely excited about what AI can do for customers. You might be this person if: You already use AI tools, Claude, ChatGPT, Cursor, or similar, as a core part of how you work and build, not just occasionally. You read about LLMs, agent frameworks, or AI product design in your own time, not because you have to, but because you can't help it. You think in user journeys. You naturally ask "what does the customer actually experience here?" before jumping to solutions. You ship things. Even small things. You've built a side project, launched something, or taken an idea from zero to something real, with AI in the loop. You write clearly. When you document something, people actually read it. You're comfortable not knowing the answer, but you know how to find it fast, often by prompting your way to a solution. You treat iteration as a feature, not a failure. You'd rather launch and learn than wait for perfect. You ask questions that make people think. You don't just take the brief at face value. You need to have: Currently pursuing or recently completed a degree in Computer Scien ... (truncated, view full listing at source)