Operations Manager

About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world with the largest portfolio of cannabis brands, supplying $1B+ worth of cannabis products per year from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization. Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including DoorDash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology, and our ultimate goal is to become the largest distributor of cannabis products in the world. The Role Nabis is seeking a reliable and motivated Operations Manager to support our upstate New York warehouse. This individual will be highly organized, demonstrate excellent interpersonal skills, and be motivated to take ownership of their site’s accuracy and efficiency. This role is full-time and may at times include demanding hours. This position requires prior supervisor or manager-level experience in warehouse and/or distribution logistics. The Operation Manager will report to the New York Director of Operations and will be responsible for maintaining a complete understanding of Nabis’s central warehouse processes and the nuances of enterprise client relationships. The Manager will organize, oversee, and strategize the daily site operations while working closely with other Nabis hubs. They will work cross-functionally to support the streamlining of all new existing processes. The ideal candidate will thrive in an environment of intense pressure, short deadlines, and ever-changing requirements. Swing Shift : 1:30 PM - 10:00 PM Responsibilities: Work holistically with the New York Operations Director, Supervisors, and Associates to ensure the timely and accurate transportation and movement of all inbound/outbound activities within the warehouse Track daily team performance and provide feedback and training to associates as needed Track and manage daily volume to ensure no disruption in SLA compliance Manage and make progress on all market OKRs and KPIs specifically around DOTIF, quality of service, inventory, and provide a best in class experience to our brand and retail partners Monitor and track team’s adherence to standard operating procedures (SOP) Forecast and monitor staffing needs and schedules of department associates Collaborate with all departments (including Central Ops, Engineering, Finance, and People) to ensure regular and productive cross-department communication Provide timely and professional communication to support other Nabis departments and external partner relationships Ensure compliance with all state and federal regulations regarding cannabis distribution, including inventory tracking and reporting Manage relationships with vendors and other supply chain partners Lead continuous improvement initiatives, leveraging technology and data analytics to enhance operational efficiency and customer satisfaction Desired Skills Qualifications: High empathy, excellent communication skills, and an interest in working directly with a wide array of people Superior time management and organization Tenacity and adaptability to navigate the evolving demands of working at a high-growth startup High EQ, low ego, and a willingness to do everything, including manual labor Delegation and project follow-up Meticulous and detail-oriented 2+ years of experience within a warehouse or logistics setting 2+ years of experience managing a team of at least 30+ employees Adaptability and flexibility F ... (truncated, view full listing at source)