VP, General Manager Lending

About Caribou At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $159/month on their car loans while protecting their investment long term. Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others. About the Role Caribou is looking for a leader to manage the strategy and relationships that make up our Lending products – the core of everything we do to help our customers save money so they can focus on what is important to them. This VP level role reports to our President, and will serve as a partner to define our end to end lending strategy. The role encompasses growth and account management of our lender relationships, definition and expansion of the products that we offer lenders, and ownership over internal decisions affecting our lending portfolio in partnerships with our Product and Technology and Operations teams. This is a high-impact, leadership role with oversight over a team of 10. You’ll be responsible for team results and developments – with oversight over our lending OKRs as well as ensuring the team is engaged, high performing, and efficient. You’ll work directly with the executive team as well as leaders in Sales, Product, Finance, Legal, and Operations to deliver results. In this role, you will… Own our lending strategy in partnership with our President and executive team.Own our 50+ lending relationships, ensuring we’re providing the best outcomes for our partners and for Caribou. Own our core lending KPIs and the impact on our business. You will regularly audit the lending portfolio to identify underperforming segments and proactively pivot strategy to maximize conversion and "look-to-book" ratios. Drive cross functional execution internally and externally in service of our core lending KPIs, and lead monthly and quarterly business reviews with the team to assess performance and drive cross functional progress against our lending OKRs. What does success look like? Lender Capacity: Grow lending capacity ahead of business growth through new lender acquisition and growth within current relationships Lender Optimization: Diversification and optimization of lender mix to create the best outcomes for Customers and Caribou Lending Products: Definition of new lending products, and expansion of current offerings such as our Collateral Protection Products Team Engagement and Performance: Maintain team NPS > 80 and Performance that consistently meets or exceeds expectations Team Efficiency: Improvement in team efficiency and velocity by automating or streamlining manual processes based on operational data. Location This role can be based out of one of our Caribou offices in Denver, CO or Chandler, AZ. Alternatively, this role may work remotely from a state where Caribou operates with a preference for the Chicago, IL, or Washington, DC metro areas.* Travel This role requires travel, up to 50% of the time, to attend industry events, meet with our partners, and attend occasional in person working sessions with the team in our Denver, Chicago, Phoenix office. About You You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist . We’re motivated. We race towards our goals. And we help each other along the way. 10+ years of professional experience ... (truncated, view full listing at source)