Solutions Engineer - U.S. Based

Solutions Engineer - U.S. Based ABOUT AUTHZED: We’re pioneering open-source authorization solutions for scaling businesses tackling complex end-user permissions in zero-trust architectures. Our focus is on providing SpiceDB—the most mature open-source permissions database inspired by Google’s Zanzibar system—and building managed services that enable planet-scale production authorization services. Our strategic approach to capital-raising has empowered us to efficiently utilize our $3.9M seed fund. We’ve developed SpiceDB, now the open source standard in authorization database technology, fortified our reputation as authorization experts, accelerated our open-source community growth, and are scaling revenue with robust enterprise products. AuthZed is a fully remote company with employees across the US and Europe. We’re a hardworking group with a software-driven culture; even our sales team understands and loves our technology! We bring integrity to all our interactions, fostering confidence in decision making - trusting and respecting each voice on our team, every day. COMPANY VALUES: - Agency: Everyone should have the capability, freedom, and confidence to bring about changes to our business and product. Organizational processes exist to clearly define our goals, but not restrict how progress is made. - Collaboration: Success is defined in various dimensions and no single person can be an expert in all of them. Without valuing the opinions of others, finding compromises, and sharing mutual trust and respect, you cannot arrive at the best possible solution. - Open-mindedness: Without asking questions, testing assumptions, and questioning our pre-existing biases we risk operating within an echo-chamber. We celebrate the representation of diverse perspectives and backgrounds as a catalyst for creating an inclusive work environment that everyone can appreciate. ABOUT THE ROLE: AuthZed is seeking a dynamic and skilled Solutions Engineer to join our Revenue organization, supporting our US/NA customers. You’ll work closely with our Account Executives and play a critical role across both pre-sales and post-sales activities. Your contributions will be essential to achieving revenue goals while ensuring seamless product integration, strong adoption, high customer satisfaction, and long-term customer loyalty. WHAT YOU’LL OWN: - Daily collaboration with Account Executives in a pre-sales role to understand and document customer technical requirements, performance Service Level Objectives (SLOs), consistency requirements, and software architecture - Translation of complex technical details for a variety of stakeholders, ensuring seamless communication and understanding across teams - Building live permissions schema design https://authzed.com/docs/spicedb/concepts/schema sessions, tailored solutions leveraging our products, and designing Proof of Concepts (PoCs) to validate solutions with prospects - Leading virtual and in-person demos and deep-dive technical sessions - Identifying product gaps and communicating these to our product team to help shape the future of our offerings - Creation, improvement, and maintenance of dynamic customer demos, troubleshooting technical issues to ensure customer success - Long-term customer success in the post-sales role for all accounts assigned WHAT YOU BRING: - Experience: Minimum 3 years in a solutions engineering role or similar technical position, preferably in a customer-facing capacity - Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a relevant field. Directly related work experience may also be considered in lieu of formal education - Technical Proficiency: - Hands-on experience with relational databases (e.g., Postgres), including defining schemas, performing migrations , and writing SQL queries - Proficient in designing and deploying solutions in cloud environments (AWS, GCP) and managing Kubernetes clusters ... (truncated, view full listing at source)