Senior Product Manager (Experience)

Senior Product Manager (Experience) ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode https://enode.com provides the infrastructure layer that makes this possible. Our Connect https://enode.com/connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation https://enode.com/optimize tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex https://enode.com/flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE’RE LOOKING FOR: Your mission is to build the operating system that powers our customers' growth. You will evolve our customer platform from a set of integration tools into a strategic intelligence layer that helps our customers not just connect assets, but optimize and scale their asset pools to capture the full value of consumer flexibility. You will turn Enode’s unique data into actionable product insights, enabling our customers to move from 'launching' to 'scaling' with confidence and cementing Enode as an indispensable strategic partner. You will collaborate closely with: - Josh Emerson, Engineering Manager, Experience Team - Your fellow PMs and leadership across our Connect and Flex product lines - A cross-functional group of engineers, designers, customer success, support and revenue teams. This team thrives when product, engineering, and design are tightly aligned. We value clarity, transparency, and shared ownership, and you will play a central role in establishing these rhythms. In this role, you will own the vision, strategy and end-to-end execution of our customer platform that enables our customers to build, operate, and scale their energy products on Enode. You will move beyond administrative tools to build a strategic intelligence layer that drives end user adoption, retention, and asset growth. Specifically, you will: - Own the customer platform strategy: You will define the vision and roadmap that transforms our current tooling into a proactive operational intelligence layer. You will shape ambiguous use-cases into concrete features that help our customers move from "launching" to "scaling" their fleets. - Champion time-to-value: You will own integration enablement, ensuring that every developer who signs up has the documentation, sandboxes, and testing tools needed to deploy high-quality integrations quickly. You will be obsessed with removing friction from the "Sign Up" to "First Live Use Case" journey. - Treat data as a product: You will lead the discovery and delivery of high-value product development insights. You will build analytics that empower our customers to evaluate and improve product performance, spot churn risks, and make evidence-based decisions that help them win in their chosen markets. - Champion the Voice of the Customer: You will go beyond the metrics to deeply understand the humans behind the API keys. You will establish continuous feedback loops with our three core personas - Developers, Product Managers, and Support Ops - to ensure our platform enables them to deliver a seamless experience to their end users. You will bridge the gap between backend complexity ... (truncated, view full listing at source)