Professional Services Engineer

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. This is a work-from-office / In-Office role based in our Hyderabad, India location. Job Summary: Plume is seeking a hands-on, technically skilled Professional Services Engineer to implement Plume solutions for ISP customers. This role works directly with customers, partners, and cross-functional teams to configure, integrate, test, and validate solutions defined in the Statement of Work (SOW). The Professional Services Engineer also produces technical documentation, provides knowledge transfer and training, collaborates closely with Project Managers and Pre-Sales Architects, and ensures a smooth handoff to the Customer Success Team. The ideal candidate is a highly technical, customer-facing person that possesses deep problem-solving skills, excellent communication, and strong ownership of solution delivery. Primary Responsibilities: Execute all technical components of the solution as defined in the SOW Configure, validate, and optimize Plume platform components for ISP deployments Integrate Plume solutions with customer systems including OSS/BSS, authentication, provisioning, and monitoring systems Conduct API-based integrations, data mapping, configuration scripting, and end-to-end functional validation Troubleshoot and resolve technical issues during installation, integration, and testing phases Serve as the primary technical resource during implementation Work directly with customer engineering, NOC, operations, and partner teams to ensure solution readiness and alignment Provide guidance and technical recommendations throughout the deployment lifecycle Communicate complex concepts clearly to technical and non-technical stakeholders Develop customer-specific implementation guides, configuration records, runbooks, and integration documentation Produce detailed as-built documentation for use by customers and internal teams Provide structured knowledge transfer sessions for customer technical teams Deliver light training on system operation, configuration workflows, and best practices Conduct system, integration, regression, and acceptance testing aligned to SOW requirements Validate end-to-end solution performance, data flows, and reliability prior to launch Create and execute test plans, tracking defects and ensuring resolution Ensure deployment quality meets or exceeds Plume standards Work with PreSales Architects to align solution design with implementation details Collaborate with Project/Program Managers on timelines, risks, issues, and technical dependencies Interface with Engineering, Support, and Customer Success teams for escalations, bug triage, or advanced troubleshooting Provide technic ... (truncated, view full listing at source)