AV Engineer L5 - EMEA

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. The Netflix Technology Services team is dedicated to enhancing the productivity of Netflix employees by offering seamless technology experiences. We’re looking for a versatile, adaptable and experienced senior AV Engineer to join our EMEA team, located in our office in Amsterdam. This role requires a high degree of flexibility, a quick response time, and the ability to independently lead complex initiatives to ensure the smooth running and continual evolution of our services. As a senior AV Engineer, your primary scope will be within AV Operations, where you'll be responsible for managing and scaling the global conference room AV experience across EMEA and influencing standards globally. In AV Operations, we strive to improve user experience in collaboration, communication and productivity by identifying the AV needs of users, proactively testing new technological solutions, and monitoring/interpreting ticket data to find and reduce friction. We then provide tools, guidance and support to ensure the best experience. We value quick adaptation to new technologies and the ability to implement them swiftly and efficiently. You will be expected to: Deliver beyond your immediate team, leading strategic technical projects with cross-functional impact across regions. Use deep expertise in AV systems to develop and extend capabilities, improve efficiency, and influence long‑term AV strategies. Be a go-to technical expert for other engineers and partner teams in your domain. In addition, our AV team aids in the design and construction of meeting spaces throughout our enterprise and studio facilities. We rely on Google Meet with Chromebox for Meetings hardware for the virtual meeting experience, and build solutions to optimize the experience. You’ll be empowered to own and evolve how we optimize the conference room experience for users and partner teams, demonstrating flexibility and adaptability in meeting diverse needs, and influencing AV standards, tooling, and processes used across EMEA. As an AV Operations Engineer, you will: Identify and solve complex, sometimes ambiguous technical problems in AV system design, deployment, and operations. Break down large initiatives into smaller, executable pieces that other engineers and partners can help deliver. Mentor and develop other AV Engineers, helping scale technical excellence across the region. Strategic Priorities Define and operationalize AV performance metrics, using data-driven insights to inform design standards, vendor strategy, and long-term platform decisions. Collaborate closely with the support team to quickly recognize trends, pinpoint root causes, and refine designs to enhance stability. Install and maintain audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems, microphones and speakers. Consult with stakeholders to troubleshoot issues and deliver AV requirements, clearly communicating technical tradeoffs and business impact. Create, maintain, and effectively communicate documentation and processes to improve user experience and promote self-service, ensuring they can be adopted and relied on across EMEA. Define and oversee AV asset lifecycle and inventory governance across EMEA, establishing strong organizational discipline and scalable processes. Handle vendor management, particularly with AV Integrators and Managed Service Providers, which includes tracking and escalating issues as necessary, and influencing vendor performance and standards. Act as the site lead to dispatch MSP technicians and foster relationships with key stakeholders, often navigating compe ... (truncated, view full listing at source)