Customer Success Manager Restaurants CDMX

Customer Success Manager Restaurants CDMX Department: Sales & Account Management Team: Sales Location: Mexico City, Mexico Type: Full-Time **About the Role** As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external  clients (Uber Account Manager and Restaurants), to understand their needs, help them achieve their goals, and maximize the value they get from our offerings. Your role is pivotal in building long-term relationships with customers and ultimately ensuring their success with our solutions. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 1. **Ensure follow-up on action plans** to improve operational metrics, while analyzing and identifying growth opportunities—not only within the commercial strategy but also across merchant operations. 2. **Customer Support and Advocacy:** Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross-functionally within the organization and report feedback on internal product launches to the relevant teams. 3. **Reporting and Feedback:** Provide regular reports on customer health. Offer feedback on product improvements based on customer needs and pain points. 4. **Relationship Management:** Build and maintain strong relationships with key customer stakeholders. Support the Account Manager (AM) in following up on operational, integration, and account support opportunities, taking the lead on each project. 5. **Driving Product Adoption:** Work with customers to understand their business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals. 6. **Customer Retention & Expansion:** Regularly share an assessment of the merchant's adoption gaps and monitor overall operational health. 7. **Customer Location Growth:** Identify onboarding opportunities and collaborate with Merchant to activate all serviceab