Lead, Strategic Programs & Operations (APAC)

Lead, Strategic Programs & Operations (APAC) Department: Community Operations Team: Strategy & Program Operations Location: Tokyo, Japan Type: Full-Time ##### About the Role The APAC Special Projects & Governance team deliver high priority strategic programs across the Delivery Community Operations organization which is responsible for providing support operations for our diverse marketplace across Asia Pacific. Based in Tokyo or Taipei, but working with teams in various markets across APAC, this role will lead key business priorities, leveraging project and stakeholder management skills to execute complex cross-functional projects to materially improve Uber’s operations. You are the primary engine behind the region's technology roadmap and launches, operational governance, and its most complex cross-market experience and efficiency programs. We are looking for a strategic lead to design and govern the operational framework for APAC Delivery CommOps. In this role, you will act as a trusted advisor to leadership, leveraging deep analytical rigor to guide high-stakes decision-making and regional strategy. You should be an expert at cross-functional orchestration, capable of aligning diverse stakeholders and translating complex operational data into clear, high-impact business cases. You are someone who can navigate a matrixed organisational structure, and effectively drive and deliver large-scale initiatives with executive presence and technical authority. ##### What You’ll Do - Cross-regional program management: Own and deliver complex, high-stakes regional programs, such as the North Asia Footprint Efficiency initiative (including AI-driven tools) and specialized support models impacting courier earnings. - Thought-partner to market leaders: Serve as a short-term deep-dive expert for market-level teams, solving ambiguous problems that require both a high level strategic view, and operational feasibility analysis. - Strategic planning & Scorecards: Own the build and tracking of regional scorecards and OKRs, ensuring that local market performance is visible and aligned with global financial and operational targ