Job Description
About the Team
DoorDash Labs is an independent team within DoorDash. We're hiring a Senior Operations Associate to lead a team of operators to execute against autonomy goals. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!
About the Role
We are looking for a driven Senior Operations Associate who is excited about managing a dynamic operations team leading the forefront of delivery technology. You will manage a PM shift (3:30-12AM MST) of our operations team supporting autonomous testing, bringing autonomous technology from ideation to commercialization. You will report to an Associate Operations Manager or Operations Manager on our robotics team in our DoorDash Labs organization. This job is 100% onsite at our Operations Hub in Mesa, AZ with some duties in Chandler and Tempe, AZ.
You’re excited about this opportunity because you will…
Manage a component of our operations
Effectively communicate status updates to key stakeholders, including timely identification and escalation/resolution of issues
Serve as an escalation path for issues in the field, to include incidents and onsite presence depending on severity
Maintain an “and not either or” attitude when it comes to balancing business needs, costs, and safety
Be an expert in our autonomous technology and help track and convey changes to it
Strive to push metrics and add to them personally
We’re excited about you because you have…
4+ years of experience (preferably in the autonomous industry or with strong interest)
Managed an operationally efficient team through multiple product phases
A proven track record of operating in cross-functional initiatives and succeeding in a complex and fast moving environment
An analytical mindset and can deliver actionable recommendations out of complex situations; Proficiency in gSuite, JIRA and SQL is preferred but not essential
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
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About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination ... (truncated, view full listing at source)