Sr. Manager, Digital Ordering - Strategy & Operations

About the Team DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors. As a Strategy Operations leader in this space, the Senior Manager will have the opportunity to help define and lead key strategic bets and initiatives to grow the business. You will work on both nascent, 0->1 bets and opportunities to scale our impact nationwide. Your work will be instrumental to helping transition DoorDash from a consumer marketplace to an industry-leading B2B SaaS company. About the Role As a Sr. Manager for DoorDash Drive’s Digital Ordering business, you will play a critical role in leading new products and shaping our product roadmap to accelerate growth. You will be responsible for identifying new growth opportunities, incubating them, proving market-fit, and informing the broader product roadmap based on insights from our customers. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve Digital Ordering’s strategic goals. You’re excited about this opportunity because you will… Lead high visibility, cross-functional projects that address Digital Ordering’s most unique and challenging questions Grow a high-potential offering within a high-growth business Steer the Digital Ordering product roadmap informed by quantitative analysis and qualitative merchant feedback Develop and execute strategies related to how Digital Ordering fits into the broader industry landscape Execute product testing and roll-outs on the ground with merchant partners Collaborate with stakeholders across DoorDash to align company-wide resources to refine platform capabilities Analyze complex data sets paired with partner team feedback to provide insights and recommendations to our leadership Manage a team of strategy operations colleagues We’re excited about you because… You are a strong strategic thinker and have great intuitive product sense You are a builder at heart, and have already adopted AI tools beyond ChatGPT to meaningfully improve how you work You have experience in a complex or high-growth environment (high-growth SaaS experience is nice-to-have, but not required) You have taken something from 0>1 (former founders welcome) and operate comfortably in ambiguous environments You imagine, develop, and execute on workstreams from start to completion with little oversight You oscillate easily from strategic considerations to tactical execution You are a self-starter who is energized by a difficult problem You collaborate effectively with cross-functional team members across the organization You represents the DoorDash brand with humility and a customer-first mindset 7+ years of relevant experience We expect this position to be filled by May 1, 2026. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Resu ... (truncated, view full listing at source)