Manager, Compliance Execution & Enablement

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. We are looking for a people-first, operationally strong Compliance Manager to lead frontline execution and enablement for Klaviyo’s global messaging compliance program (email, SMS, WhatsApp, RCS). This role ensures day-to-day enforcement is consistent, high-quality, and scalable while freeing senior leadership to focus on strategy, policy, and ecosystem leadership. This manager will directly lead Compliance Specialists and partner with Compliance Operations Analysts to drive efficiency, quality, and readiness for high-risk cases. Success in this role is measured by SLA adherence, enforcement quality, escalation management, and team capability growth. How You Will Make a Difference: People Leadership Team Development Lead, coach, and develop a team of Compliance Specialists, focusing on skill-building, career progression, and readiness to handle complex compliance scenarios Conduct regular 1:1s, performance reviews, and calibration sessions to ensure consistency and alignment Serve as the first escalation point for high-risk or ambiguous enforcement cases, within defined guardrails Compliance Operations Enforcement Excellence Oversee day-to-day enforcement workflows, SLA adherence, and quality assurance for Specialists Ensure consistent application of policies, risk frameworks, and escalation matrices across channels Partner with BPO and AI workflows to operationalize routine enforcement, coaching partners as needed Drive improvements to SOPs, playbooks, and operational processes to enable scale Ensure effective collaboration with vendors and external partners to remediate compliance issues efficiently Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Cross-Functional Enablement Support adoption of internal systems, reporting, and workflow improvements Partner with Compliance Operations Analysts to identify gaps and propose operational improvements Who You Are: Experienced people manager (4+ years) with a passion for coaching and developing high-performing teams Strong operational thinker with experience improving workflows, systems, and performance through process and data design Comfortable guiding teams through ambiguous, high-stakes enforcement decisions within defined frameworks Excellent communicator, able to explain compliance expectations and guidance to team members and peers Technically curious, familiar with AI/BPO workflows, reporting systems, and messaging platforms You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic marke ... (truncated, view full listing at source)