Strategy & Operations Senior Program Manager, Business Process

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Strategy & Ops Program Manager, Business Process is a high-impact role embedded in the Data Foundation Revenue Operations team. This individual serves as an operational force-multiplier — owning and optimizing the business processes, tools, and data workflows that power the Data Foundation sales organization. This is a builder role for someone equally comfortable mapping a process gap, designing an Agentforce automation, and presenting a recommendation to senior sales leadership. You'll operate at the intersection of business strategy, operational rigor, and AI-powered transformation to help the team scale and optimize. What You'll Work On Business Process Design & Optimization Own end-to-end documentation, analysis, and optimization of core sales processes — including forecasting, pipeline management, territory coverage, account planning and seller onboarding Identify and resolve operational friction in integrating Informatica with Data Foundation, ensuring seamless alignment of processes, tools, and data to Salesforce standards Partner with cross-functional teams to ensure process integration and readiness Drive process standardization across the combined Data Foundation sales team Agentic & AI-Powered Operations Lead the design and deployment of Agentforce-powered automations to eliminate manual RevOps workflows — including forecast consolidation, pipeline review prep, coverage gap alerts, and reporting Build and maintain AI-assisted tooling that surfaces at-risk , renewal health signals, and expansion opportunities to AEs, SEs, and CSMs Serve as an internal AI fluency champion — identifying opportunities to apply AI tools (Agentforce, Einstein, Slack AI) to accelerate team productivity and seller effectiveness Partner with the analytics team to automate data pipelines and dashboards, reducing dependency on manual reporting Sales Tools & Enablement Support the adoption and optimization of the Data Foundation sales tech stack: Salesforce Sales Cloud, Altify, LinkedIn Sales Navigator, ZoomInfo, Tableau, and Slack Partner with development teams on requirements gathering, UAT, and deployment of new capabilities and enhancements within the sales technology ecosystem Develop and deliver enablement content and training to drive tool adoption and process compliance across the seller population Manage user-facing documentation, SOPs, and playbooks for key business processes Analytics & Insights Collaborate with the reporting team to define, build, and maintain dashboards that surface NNAOV, ACV, attrition, pipeline health, forecast accuracy, and coverage ratios Conduct analytical deep dives to identify trends, risks, and whitespace — translating findings into clear, actionable recommendations for Strategy and Ops leadership Support the establishment of a single source of truth for key Data Foundation sales metrics, eliminating fragmented or conflicting data sets Build executive-ready presentations for QBRs, operating reviews, and strategic planning cycles Program & Project Management Manage cross-functional programs tied to the Data Foundation RevOps roadmap — coordinating stakeholders across Sales, Mark ... (truncated, view full listing at source)