Salesforce Engagement Delivery Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. SALESFORCE ENGAGEMENT DELIVERY MANAGER GDC TEAM Mexico City At Salesforce, there is nothing more meaningful than the success of our customers. In the Customer Success Group, our trusted guides and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster. We are seeking innovative and passionate SALESFORCE ENGAGEMENT DELIVERY MANAGER who share our vision of bringing the power of cloud computing to enterprises. They are responsible for supervising the production of work. They work closely with various technical and non-technical team members; handling and running more sophisticated, enterprise and strategic technical projects. Our Project Managers are subject matter experts who actively participate on the project, scoping, contracts review, knowledge transfer, and budget management. Responsibilities: Create and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success. Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are accurately adhered to during the execution of the project. Track utilization of project resources and run this against the resource allocation and budget. This includes on time entry and approvals for project timesheets. Handle day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project. Able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring sophisticated multi-functional collaboration and management at the program level. During the course of a project, be the primary customer interface and perform project management activities that ensures consistency to Salesforce methodology Facilitate and own the creation of salesforce technical design documents for sophisticated projects, by working with Technical Architects and Developers, as needed. Provide hands on configuration / customization of the salesforce product. Embrace a standardized development lifecycle methodology for all projects. Facilitate review sessions with the client and your team. Participate in end to end implementation planning including project management, issue management, communication and organizational change. As vital, write and review QA and UAT test scripts. Handle UAT with end users including coordination and user acceptance signoff. Leverage business knowledge and expertise to drive business process improvements. Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping. Have difficult conversations regarding budget, resources and timeline and formally collect and communicate outcomes of those meetings. Qualifications & Skills: Strong Management Expertise Salesforce Background PMP/PMI Certification Scrum Mast ... (truncated, view full listing at source)