Central Lead, Strategic GTM & Top Account Narratives (Office of the CCO)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Central Lead, Strategic GTM & Top Account Narratives (Office of the CCO) is a pivotal role within the Central EMEA Go-To-Market (GTM) organization, reporting into the Office of the Chief Customer Officer (CCO). Our team partners with Central EMEA’s most strategic accounts to co-create successful CxO strategies, fostering long-term growth and mutual success. This position is designed to amplify the impact of our top account successes by transforming unique insights from enterprise agentic transformations into repeatable frameworks, compelling thought leadership, and scalable tools. You will balance three core pillars: scale and enablement, thought leadership and executive storytelling, and strategic operations. Your mission is to bridge the gap between frontline wins and regional excellence. You will translate complex customer successes into high-visibility narratives, inclusive playbooks, and data-driven toolkits that empower our teams to Play Bigger & Higher across the Central EMEA region. Key Responsibilities Narrative Strategy & Thought Leadership (Primary Focus) Executive Positioning: Develop external-facing concepts for CCO positioning, including keynotes and high-impact presentations for regional leadership. Inclusive Storytelling: Design executive-ready presentations and narrative frameworks that resonate with diverse audiences at customer engagements and industry forums. Strategic Communications: Lead the end-to-end communication strategy for the CCO team, ensuring messaging is accessible and aligned across various stakeholder groups. Insight Distribution: Curate and share bi-weekly Voice of the Customer insights via community channels, translating field learnings into actionable patterns and stories. Content Strategy: Create point-of-view pieces and case studies that showcase Agentic Enterprise transformation and customer-centric outcomes. Strategic Operations & Community Connection Cross-Functional Partnership: Facilitate collaboration between the CCO team and functional partners (Global Industry COE, Professional Services, Solution Engineering, etc.) to ensure a unified approach. Community Building: Cultivate an active Top Account Community by organizing calls and forums that encourage peer-to-peer knowledge sharing and engagement. Performance & Impact: Track the adoption of playbooks and assets; provide insights on what is resonating in the field to support continuous improvement and identify areas for team development. Enablement Partnership: Work with Enablement teams to scale CxO-centric narratives and share best practices from top account motions. Sales Acceleration & Methodology Scale Playbook Evolution: Maintain and enrich the Agentic Enterprise Playbook, integrating sales strategies across Leadership, Vision, Value, and Implementation. Content Curation: Organize field-generated materials and expert insights within centralized repositories to ensure easy access for all account teams. Feedback Loops: Establish structured processes to gather real-world feedback on the effectiveness of account plays, ensuring our methodology evolves with user needs. What Success Looks Like CCO leadership ... (truncated, view full listing at source)