Senior Customer Success Manager

The Opportunity We have a fantastic opportunity for a Senior Customer Success Manager to join our team based in Madrid and Barcelona. At Adobe, our Customer Success team is dedicated to delivering outstanding experiences and driving value for our customers. We achieve this through three core pillars: Partnership, Adoption, and Value Realization. Our CSMs increase value and ROI in complex accounts by building partnerships, advising strategy, and collaborating with teams and customers to accelerate value. As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle. What You’ll Do Lead customers through digital transformation with a clear view of customer objectives and key performance indicators Establish a comprehensive strategy for managing your account portfolio, ensuring that customers realize the maximum value and return on investment from their Adobe solutions and services. Account strategy planning and building clear success plans to increase solution adoption and usage, drive dedication, advocacy and minimize customer attrition Lead customers with industry expertise and standard methodologies on efficient utilization to meet their specific business objectives Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the Europe Track accounts’ performance and lead critical blocking issues with clear execution plan and aim to get closure Provide thought leadership & industry expertise to the customer success organization, our clients and Adobe’s European Customer Success team What you need to succeed Bachelor’s or Master’s degree or equivalent experience Experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be considered Strong experience in Digital Marketing Solutions and knowledge of the Adobe’s competitive landscape Proven efficiency in managing an account portfolio of large, global, sophisticated, and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor Proven experience driving customer retention initiatives, achieving high retention rates and customer happiness (NPS) Strong communication skills (English) Tenacious, personable, high confidence and results oriented with a focus in exceeding client expectations Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations and the ability to collaborate effectively across different departments As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog , https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com . Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour , ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours. About Adobe Adobe empowers everyone to create through inn ... (truncated, view full listing at source)