Senior Data Scientist, Knowledge Surfaces

The Opportunity Adobe.com is evolving to support a new generation of agentic, AI-powered experiences that help customers discover products, make confident purchase decisions, learn new skills, and get help efficiently at scale. Brand Concierge sits at the center of this transformation—an intelligent, conversational experience built to guide customers across end-to-end journeys while driving measurable improvements in conversion, engagement, and customer satisfaction. As a Senior Data Scientist on the Knowledge Surfaces team, you will lead the analytics, measurement, and optimization of Brand Concierge and related agentic experiences on Adobe.com . This role anchors advanced digital and web analytics in the agentic era—ensuring conversational and AI-powered interactions are thoughtfully instrumented, rigorously measured, and translated into actionable insights that improve experience quality and business outcomes. Because Adobe.com is one of the earliest and most visible deployments of these capabilities, the team also serves as customer zero—generating insights that inform the evolution of Adobe’s broader analytics and agentic offerings. What You’ll Do Shape the analytics and measurement strategy for Brand Concierge and related agentic experiences on Adobe.com . Define and evolve instrumentation to accurately track agent interactions, conversational flows, and downstream customer behavior across web journeys. Analyze large-scale behavioral and conversational data to identify friction points and opportunities to improve personalization, agent quality, and conversion outcomes. Measure end-to-end customer funnels by stitching data across agentic experiences, content surfaces, and human-assisted channels. Partner with Product and Engineering to translate roadmap priorities into experimentation frameworks, measurement plans, and scalable dashboards. Build and scale reporting using Adobe Analytics, Customer Journey Analytics (CJA), SQL-based data environments, and BI tools. What you'll need to succeed 6–8 years of experience in digital analytics, product analytics, or data science roles focused on web and customer journey measurement. Strong hands-on expertise with Adobe Analytics and/or Customer Journey Analytics (CJA), including segmentation, calculated metrics, attribution, and funnel analysis. Deep understanding of web instrumentation, event design, tagging frameworks, and digital data governance. Experience analyzing acquisition, conversion, onboarding, and engagement funnels in large-scale web environments. Proficiency in SQL and ability to bridge frontend analytics platforms (Adobe Analytics/CJA) with backend querying environments (e.g., Databricks). Exposure to conversational analytics, unstructured text analysis, or evaluation of AI-driven experiences. Proven ability to translate complex behavioral and conversational data into clear, actionable recommendations in cross-functional environments. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and ... (truncated, view full listing at source)