Senior Manager, Travel Experience Consultant

The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7. What You’ll Do: Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Help the organization’s processes remain legally compliant Formulate strategic and operational objectives Perform quality controls and achieve KPIs Recruit, train and supervise staff Find ways to increase quality of customer service What We’re Looking For: MBA/Masters from a reputed university 10-12 years of work experience in a reputed MNCs Result driven Data Driven, experience in Change Management, Min 5 years of experience in managing a team of “Managers” PMP certified will be an added advantage Familiar with travel industry will be an advantage Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization Proven work experience as Operations Manager or similar role Knowledge of organizational effectiveness and operations management Excellent communication skills Leadership ability Outstanding organizational skills BPO and Travel Experience would be an added advantage