IT Support Technician

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance. The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog , LinkedIn , X , and YouTube . Dataiku is seeking a full-time IT Support Technician to join the Information Technology Team. Working out of one of Dataiku’s principal offices (London, New York, and Paris), you will be based in NYC, and you will report directly to the IT Support Manager, Americas. We are looking for someone with energy, pragmatism, a solid technical background, and a positive attitude. IT Operations are critical to the success of Dataiku employees worldwide. The IT Team is responsible for the systems, networks, and services that Dataiku employees rely on. Dataiku's current IT Stack is a fast-moving, modern, and cloud-oriented environment. It includes Google Workspace, Slack, Miro, Asana, Airtable, Freshservice, Zoom video conferencing, and associated devices, along with a few dozen others. The endpoint hardware split is 90/10 Mac/Windows, and the candidate should ideally have experience with both. The IT Support Team is responsible for providing best-in-class support to our employees worldwide, whether they are based in our offices or work remotely in this tech environment. As we scale, you will join our IT Support Team to accompany Dataiku's growth. You will report to the IT Support Manager for AMER and work closely with the other IT Teams (Support, Automation, Operations, and Security). This is a highly hands-on, onsite role based in our NYC office, ideal for someone who enjoys being close to the action and providing outstanding support. How you'll make an impact: IT Support and User Experience Provide high-quality IT support to employees both onsite and remote, handling day-to-day requests via Slack and our ticketing system. Deliver an excellent onboarding and offboarding experience, including running user onboarding sessions as well as device setup, troubleshooting, and guidance. Act as a friendly, trusted point of contact for IT support, with a strong focus on service and responsiveness. Onsite Infrastructure, AV, and Events Support Zoom Rooms, AV systems, conference rooms, and onsite/offsite meetings and events. Provide hands-on event and conference support, including setup and troubleshooting. Assist with basic office IT build-out work, including cabling, patching, equipment installation, and troubleshooting connectivity issues. Contribute to the ongoing maintenance and improvement of on-site IT infrastructure across Dataiku offices. Operations and Process Organize shipment, retrieval, and lifecycle management of user hardware. Operate and maintain inventory management and ticketing systems. Participate in documentation and knowledge base creation to continuously improve IT processes. Support procurement and asset management activities. What you'll need to be successful: 2+ years of experience in a similar IT support role, ideally in a fast-growing and/or international environment. Experience providing 1st, 2nd-line, and white-glove IT support. Strong hands-on experience with MacOS and Windows in a cloud-first environment. Experience with A/V systems, conference rooms, and event support. An interest in (or experience with) network and wifi troubleshooting, and basic IT build-outs. MDM experience (Jamf preferred). Procurement and asset management experience. Excellent communication and listening skills — you kno ... (truncated, view full listing at source)