Senior Product Manager - Technical

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Product Manager - Technical Overview • Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends • Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap • Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements • Collects and shares user stories with engineering teams • Acts as the voice of the business customer and accountable for the platform services Responsibilities • Identifies gaps and charters new platform capabilities as required • Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product • Compares features for competitive review to inform prioritization within a platform product release • Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product • Contributes near-term input (quarterly) for the platform product portfolio and roadmap • Makes trade-off decisions on platform product features • Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests • Exhibits expertise within platform feature area and coordinates with interdependent teams • Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set • Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed • Continuously monitors feature development at the feature level • Reviews product demo with the development team against acceptance criteria for the feature set • Prepares launches and monitors platform performances, adoption, and operational health for feature sets • Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership • Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues • Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them • Take a first stab at customer impacting problems or investigations • Keep a tab on open vulnerabilities and tech debts for your application • Drive PCI audits • Independently identifies and researches anomalous performance; escalates findings to senior management • Coordinates internal forums to collect and identify feature-level development opportunities • Owns and manages product documentation; enables self-service support and/or works to reduce overhead • Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership All About You • Relevant experience on IT projects including requirements gathering and relationship building with business clients • Knowledge of Java, design patterns, debugging, SQL querying • Able to lead project teams, collaborate with business partners, vendor/ consulting organizations and peer level professionals from other IT disciplines • Able to mentor/grow less experienced team members • Experienced wi ... (truncated, view full listing at source)